All chemists are busy but this chemist either has no system or the systems do not work. No matter how long you leave your prescription with them, it will never be ready when you go to collect. They are always just doing it now. It seems to me they wait for the customer to collect the prescription before completing it. Customers obviously do not have lives and have nothing better to do than wait around for some form of service. In this store the customers are an inconvenience. It took 5 days for my last repeat prescription to be ready. When I complained I got a smug smirk from the Pharmacist. Today I decided to wait for my prescription because I knew if I went off and came back it wouldn't be ready. They said it would be 10 minutes. So I sat there and timed them. 25 minutes later I stood up and walked to the counter. Hey presto, my prescription was suddenly ready. I know I am not their only dissatisfied customer as my sister said other customers were shouting in frustration at the assistants when she was in there last week. I know Pharmacy is a busy environment and they have to be precise and careful when completing prescriptions. However, it they had sturdy systems and followed them, this Pharmacy would not have the reputation it currently has.
Original Comment Report...