Diagnosed as type 2 Diabetic. Which in its self was a farce, After blood results found i was diabetic the MC called to arrange an appointment , they did leave message but i never received or answered, 2 weeks later i called to check on results, reception advised they had none on file, waited another week, still nothing on file. Complained, i then had practice manage call a few hours later to say they were there had been on file all the time but staff did not know how to use the system, I arranged an appointment. That was the start. So i got the brief from nurse and given a prescription. 1 month later went got get repeat, handed in the form to reception. Told wait min 3 full working days. Waited 8 due to weekend and work, went to collect, no prescription seen or on file, it took 30 mins of searching by reception and was found on a back desk not signed. (the 3 days to wait? Took 2mins to go get a doctor to sign it) handed in to Pharmacy. They told me i should not be paying for this had i registered? Knew nothing about it. Pharmacy staff helped sort that. I can not fault the pharmacy staff, they are the only ones who have given any information on procedures. Then told by Pharmacy that reception had issued a one off prescription not a repeat form. Went back and reception issues the same form again. Handed in new form on Monday 19th went to collect Saturday 24th, nothing is there for me. Pharmacy advises "You have nominated a pharmacy to issue the prescriptions?" Knew nothing about this. Again the MC have give zero advice or information as to what should happen. So now i am here today 2 days meds left and the site is closed till Tuesday. Oh lets not forget the 3 month Blood tests, i went in booked an appointment to give blood. turned up a week later with my appointment card, only to be told the reception had booked in someone else by mistake. As they didn't know who it was really for they cancelled and gave the slot to some one else. Thanks i turned up to be told no slot, but we see if can fit in. Then the receptionist tells the nurse but gives the wrong name, which happens to be the name of another who DOES have an appointment that day. I wait 2hrs only for the nurse to come out and apologies explaining what had happened. The Clerical staff are Poor, very Poor. Now seeking options to move to 4 Eagles. This is my first time to the doctors in 7 yrs, no other conditions so didn't require seeing anyone. Good job its nothing too serious.
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I arrived on Monday morning as the pharmacy should open at 8.15am. The doors didn't open until 8.30am then I had to wait while they filled the till. I'd ordered a prescription the Monday before from the doctors surgery so they had 5 working days to get it ready. I still had to wait 15 minutes while they dispensed it. No apology absolutely woeful!
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