Well Slade Green - Forest Road
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2.8 
5 Reviews Well Slade Green - Forest Road 41 Forest Road, Slade Green, Erith Kent, DA8 2NU Phone : Web :https://www.well.co.uk.. Email :nhspharmacy.erith.wellph. EPS : Available Status :
Well Slade Green - Forest Road is a pharmacy near Erith and provides a list of NHS and Non NHS services listed below if available. The pharmacy has 5 reviews with a rating of 3 out of 5.
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Patient Reviews
 | By: | Anonymous |
| Nov 15 2017 | ||
Through my own incompetence I managed to run out of my medication. I phoned the pharmacy on a Friday and spoke to a member of staff. They were very pleasant and did everything she could to help me, including giving me enough medication to get over the weekend until we could sort my prescription properly on the Monday. I was able to collect my prescription Monday evening - excellent service. Reply from Well Slade Green - Forest Road Mon, 20 Nov 2017 10:38:39 Z Dear Sir/Madam, Thank you for your email in which you highlight the praiseworthy service you have received from the Well Pharmacy in Slade Green. I can assure you that your feedback will be passed on to the branch team and highlighted to the Regional Development Manager (RDM), the latter of whom has ultimate responsibility of the pharmacies in the area, as I am sure they will be delighted to hear what a brilliant service they provide to you. I can assure you that we do have a reward scheme for situations such as this, and the team will be receiving recognition for their service. Thank you again for your feedback. Should you have any further queries, please do not hesitate to contact me or one of my colleagues in the Superintendent’s Team at yourexperience@well.co.uk, and we will do our best to help. Kind Regards, Simon | ||||||
| By: | Anonymous |
| Oct 6 2017 | ||
..They rarely answer their phone...preferring to let it ring incessantly....and staff often appear harassed and under pressure...usually resulting in my having to make unwelcome multiple journeys there to pick up missing items from my repeat prescription... .I suspect they are struggling to cope with their workload..Somehow .I get the impression they would probably welcome one less customer if I finally lose patience altogether and inform them I'm moving to another more professional pharmacy...( which I will probably end up doing before long.!! ) Reply from Well Slade Green - Forest Road Mon, 09 Oct 2017 09:02:14 +0100 Dear Sir/Madam, Thank you very much for taking the time to share your disappointing experience. Please may I take this opportunity to apologise for the poor service you have found in our store. I would like to assure you that customer service is of paramount importance to us and we take all feedback extremely seriously so that we are able to look at the ways in which we can improve our service. This feedback is extremely valuable in allowing for us to make the necessary changes to improve our service. I will be speaking with the store team to address any issues and ensuring that appropriate action is taken to improve our standards going forward. Thank you once again. Kind Regards, Simon | ||||||
| By: | Elaine |
| May 12 2017 | ||
I went to this chemist to get my prescription filled for my BP tablets I arrived just as another guy did he came to collect medication that had nor been delivered the person behind the counter was very short and rude to the man blaming him for it not being delivered ??? The pharmacy was on his break but after 10 mins looking they rudely told him he had to come back and sort it out which he did and he found the said med in a couple of mins , now my turn I gave them my prescription ,they then told me very abrupt the pharmacy was going back on his break so it would be another 15 mins I need my med so I said ok I get some shopping and come back it was then they said we'll your wait will be at least 30-45 mins there are people in front off you I am not worried about that but it was the manner ,they made a point of saying out loud very unprofessionally they weren't staying until 7pm they are taking the mucky out off me it was horrible so I took my prescription and will get it filled tomorrow at a nice professional chemist that are not served by rude nasty person Reply from Well Slade Green - Forest Road Fri, 12 May 2017 17:52:57 +0100 Dear Sir/Madam, Thank you very much for taking the time to share your disappointing experience. Please may I take this opportunity to apologise for the way you were made to feel during your recent visit to our store and the attitude you received from our staff. It is certainly not the image of our store we wish to portray and I will be taking immediate action to ensure staff attitudes are addressed and vastly improved, and the level of professional services we offer is improved also. I will also be sharing your comments with the Regional Development Manager (RDM), who has overall responsibility for this branch, and who will want to investigate this further. I would like to assure you that customer service is of paramount importance to us and we take all feedback extremely seriously so that we are able to look at the ways in which we can improve our service. This feedback is extremely valuable in allowing for us to make the necessary changes to improve our service. Thank you once again. | ||||||
