I have used Morrisons Devizes for prescriptions since they arrived in the town. Whilst they have always been slow on service, just recently they have become unacceptably slow. 7 days for a repeat prescription is not good service. My complaint today is, unfortunately, about a particular staff member, Sophie. My wife was in the (long) queue to collect our prescriptions, slowly shuffling forward as we always do. When we got to the head of the queue, standing in the usual place everyone waits, the assistant Sophie started yelling at my wife and waving her arms to get back. Apparently, there is a new notice, computer printed on an A4 sheet of paper, sellotaped to the wall adjacent to the counter, that we must queue behind the sign. This small unobtrusive sign was not there last week. My wife was standing about 2 ft beyond this sign, which was not clearly positioned, being on a side wall amongst other notices. It is extremely embarrassing for an 80 year old to be shouted at by staff, with no please or thank you, particularly as my wife had no idea at first what the problem was. An elderly gentleman behind us was appalled at the way Sophie reacted. We have absolutely no problem in queuing in the correct place, but why was there not a large notice, prominently displayed in front of the customers, at the head of the queuing position, requesting us to wait until called forward. To be shouted at and had arms waived at when standing in the usual position is distressing and my wife was upset at the attitude, which was entirely unacceptable. Perhaps a course in customer relations would help this member of staff to treat people with dignity and understanding. Michael.

Absolutely awful experience. My prescription was supposed to be ready yesterday but I had to wait for over an hour to receive it. Staff are very rude and reduced me to tears. I have extreme anxiety, this was my first time out in month and has set me back. I will not use them again. I'm very grateful to the lovely lady on the tobacco stand, she was very kind. Shame the pharmacy staff can't be the same.