I attended this pharmacy at 8 pm on Saturday evening to collect a prescription that had been sent across by The Out of Hour Service doctor 40 minutes early. The pharmacist on duty was surly and rude when I arrived. He told me I would have to wait 30 to 60 minutes for my husband's prescription as he was on his own and very busy. After 30 minutes he returned with the medication again telling me, with a raised voice, how busy he was in a most unpleasant manner. I appreciate that pharmacists have extremely busy jobs but on this occasion, I was the only person requiring a prescription at that moment. I feel that if the reason he was so busy was that he was preparing prescriptions for collection at a later date, he should be able to prioritise the more urgent requests and provide customer service without making me feel upset and anxious. I will never use this pharmacist again. Terrible service.

Went to collect my prescription, told they didn’t have it, and couldn’t order it as their line was down. Asked why they hadn’t texted/phoned to let me know and was told they don’t have time for that! Appalling attitude, won’t be using them in the future.

I went to the Tesco pharmacy in St Oswald Rd, Gloucester yesterday to be told there was no pharmacist there but, was due back in 10 mins, he eventually returned some 30 mins later. When handing me my item he offered no apology for closing the pharmacy and no apology for keeping people waiting, his whole attitude was quite poor. Of course he should be able to take a lunch break but there should be another pharmacist on duty to deal with prescriptions especially as it was Christmas Eve. If an additional pharmacist is not possible there should be a notice saying closed for lunch between so and so times. The staff that were there couldn’t serve the public non prescription items due to there being no pharmacist on duty. Very, very poor service.