Unfortunately certain members of this group let others down . They need training definitely on the younger members especially the attitude. Rude and abrupt l feel sorry for older customers . They seem to have no compassion.

Called in to check if had HRT capsules. Had already been to 2 pharmacies who advised out of stock. Young girl on till had no customer service skills. I work on reception so should know. Was chewing gum. Went to check at back. Didn’t come back to let me know what was going on. Another member of staff came up eventually and told girl medication not in. Girl told me. No advice given. Spoke to a pharmacist she said out stock nationally. I decided to call in to pharmacy across road they couldn’t have been more helpful and had the medication!! Won’t be visiting Newington again. No customer service. The shop is scruffy. No excuse really. Staff need retraining. Use the pharmacy opposite is my advice.