Well Grantham - Hornsby Road
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2.5 
2 Reviews Well Grantham - Hornsby Road 103 Hornsby Road, Grantham, Lincolnshire, NG31 7XD Phone : Web :https://www.well.co.uk.. Email :nhspharmacy.lincolnshire. EPS : Available Status : Open
Well Grantham - Hornsby Road is a pharmacy near Lincolnshire and provides a list of NHS and Non NHS services listed below if available. The pharmacy has 2 reviews with a rating of 3 out of 5.
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Patient Reviews
 | By: | Melinda-may |
| Aug 16 2019 | ||
Every time I have been to this busy little chemist I’ve been treated with respect. We’ve shared humorous and informative conversation. Several members of staff have remembered my name despite I’ve only lived here a few months which considering the amount of customers they have is quite impressive. I have witnessed their interaction with other customers while waiting for meds and they’ve all been happy and helpful. I was a retail manager for 10 years so have some experience of what I’m talking about. If medication is out of stock it’s usually here by the next afternoon. I feel a valued customer which to me is important. Thanks Reply from Well Grantham - Hornsby Road Mon, 19 Aug 2019 20:02:18 +0100 Dear Sir/Madam, Thank you for taking the time to provide us with your feedback detailing your experience while visiting our pharmacy Whilst all of our pharmacies aim to provide the best possible customer experience, it is really impressive to hear that the team provide their customers with the high standard of customer service that we expect them to deliver in our pharmacies and they make you feel like a valued customer. I have forwarded your feedback on to the Regional Development Manager, who is responsible for the pharmacies in this area, and I am sure they will want to congratulate the team for the excellent service that they are providing in the branch Once again, thank you for taking the time to share your feedback. Yours sincerely, Chelsea Pharmacy Superintendents Team | ||||||
| By: | Anonymous |
| Sep 2 2017 | ||
Today I spent 10 no idea wiring to be served in the Grantham pharmacy. To the be served my pre ordered prescription which should have been ready yesterday couldn't be found. In mid searching somebody on their day off comes in and the assistant who is suppose to serving me is pre occupied and decides to stop and have a catch up with this person. Eventually their gossip is over the assistant decides to approach me and say they have to check it's in stock now. Right fair enough they go and look brings the stock back out and just leaves it on the side and begins to serve somebody else. In the mean time the actual pharmacist has now began their gossip with the other person who has a day off. Eventually after 30 minutes of my life stood in the smallest area watching locals come in and out in was so happy to be handed by prescription. No apology was given to me about my wait. I ended our time together and simply telling them take me off the list I'll order my own prescriptions and take them else where in the future. Reply from Well Grantham - Hornsby Road Tue, 05 Sep 2017 11:41:03 +0100 Dear Sir/Madam, Thank you very much for taking the time to share your disappointing experience. Please may I take this opportunity to apologise for the decline in service standards at Well Grantham - Hornsby Road. I would like to assure you that customer service is of paramount importance to us and we take all feedback extremely seriously so that we are able to look at the ways in which we can improve our service. This feedback is extremely valuable in allowing for us to make the necessary changes to improve our service. I would encourage you to email into us at yourexperience@well.co.uk so we might look into your concerns in greater details and provide you with appropriate feedback. Kind Regards, Well Pharmacy Superintendent's Team | ||||||
