I was surprised at how rudely I was treated. The pharmacist hung up on me when I called and, when I visited in person, he treated me as if I were beneath his contempt. I strongly believe that this behaviour is unprofessional and potentially dangerous. I had to make several attempts to obtain my medication whilst dealing with a person who was openly hostile towards me. I went without my medication for several days as a result. I am concerned that vulnerable patients treated this way could suffer more serious outcomes. There was a problem with my repeat prescription record availability, however when I checked with my surgery, they told me it had been passed on several days previously. When I called to ask for the Bliep pharmacist to check before I made a second trip, the pharmacist told me he was too busy to check on the phone. When I tried to explain that I had already visited and am also working 12-hour days to support the global COVID-19 response he hung up. When I visited in person, he was clearly struggling to find my prescription even with the barcode I had obtained from the surgery. He was even more hostile in person, would barley acknowledge my presence and refused to apologise for his rudeness. I do not think that someone in this position in the community should behave in such a way. We all deserve a basic level of respect. This pharmacist's behaviour was deeply unprofessional, and I would recommend that such a person should not be in a public facing role, and particularly should not be acting as a gatekeeper for those in need of essential medication.