I Switched to Tesco a few years ago, started off brilliant always had a text message saying prescription was ready to collect, a few days after putting my diabetic meds repeat through my GP surgery. However over the last 18 months the service has gotten progressively worse and is now a complete shambles where the staff don’t seem to have a clue what’s going on. Last two times I’ve put my repeats in the GP surgery has signed them off in a couple of days after 7-8 days and not receiving any text I thought I’d go and see if it’s ready to be told “no not ready, when did you put it in” I said over a week ago and the reply was well you need to allow 10-14 days for repeat meds to be processed. The latest experience from a few weeks ago I gave them about 12 days to process my repeat prescription for my diabetic sensor and insulin only to be told the sensor is unavailable, which they didn’t think to contact me to say that can’t get hold of a critical piece of diabetic equipment. I then asked for my prescription back so I could try elsewhere and they then initially refused to give me my life saving insulin and said I needed to get a new prescription from the Drs. They eventually handed it over after I took issue with this. It’s become such a shambles in there that I am now switching pharmacy, any pharmacy that takes two weeks to process repeat requests has massive issues and shouldn’t be used.

I've only written a few reviews before in my life which have always been positive. But I really feel like I should state here how my experience has been at Tescos pharmacy. I was with them for about a year. I have multiple chronic conditions so it is extremely important for me to get the right medication and on time. I always make sure to put my order through in time via the doctor for approval and they always approve on the same day or the next day latest. Then, a few days later, I get a text message saying that the prescription is ready for pickup. As I myself am unable to walk, my partner has to go get it for me. Now I am not even exaggerating, but EVERY SINGLE TIME they mess up my prescription. There's always items missing, so as such either my partner has to keep on going back and fort to pick all of the rest of my meds up in bits and pieces OR me with my extremely poor health has to keep on calling them up with urgency because it takes them so long to finally sort out my medicine. How hard can it be honestly. I've fallen without medication and went into withdrawals because of them multiple times before! For example yesterday I got a message from them again saying my prescription was ready (mind: my GP had already approved it a week before when I was at her practice so she said it should actually be there already!) partner went to pick it up, 3 of my meds (the most important ones) were missing. I've had enough and decided to go with him this time. Then there I get told they did not receive those prescriptions so that it was the fault of my GP. Right, next day I call my GP up and she said it was approved ages ago and they need to have it. She told me the pharmacist can call her directly for the prescription number if he keeps on being difficult. So I call the pharmacist up again and SUDDENLY the prescriptions are there, whilst he's still blaming all of it on my GP. I'm sick of it. How difficult can it be honestly. It also always takes AGES to queue in that pharmacy too and I'm done with this backwards system. I now went to having it home delivered with another company. Truly hope they'll get it together there so future patients don't have to suffer this way! It's hard enough already living with chronic illness, the least they can do is try to provide you in a professional and timely manner.

Went to collect my perscription today from Tesco only to be told can’t get it due to manufacturing issue, Sent my perscription back to the doctors when I specifically said not to, therefore blocking any chance of me going else where, she was rude un helpful and really looked like she would sooner be else where,....we’ll ill be else where in future for my prescriptions.
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