Ended up changing pharmacy as never answer phone, and now charging £3 to deliver meds despite peoples mobility issues and not being able to collect, not by choice!

Customer care doesn't exist in this pharmacy at all. They have a 'can't be bothered attitude'.- I guess this is a result of having guaranteed customers regardless of service received. My electronic prescription was sent (admittedly late) on Friday. On Monday I'm lied to and told it's not showing at all - this is bogus since it's automatic and when I got home I could see the prescription on the NHS app and it had been sent on Friday. I returned on Tuesday to pick up in the morning - again because it's quietest to be told that they're only just printing it. I asked if could wait since only 2 of us were in the pharmacy and I was categorically told no that it won't be done today. When asked when, they said 'maybe' tomorrow. How is anyone supposed to plan their life around 'maybe' regarding picking up acute prescriptions. I'm wasting my time, my petrol and don't even know if or when I can pick up the medications my doctor says I need. Appalling attitude, appalling service. It's quicker to order off Lloyds Direct and get it posted. I only had this prescription sent to the Pharmacy as my GP wanted me to speak to the pharmacist to ask about contraindications - now I have no faith this will even be possible anyway.

There is a member of staff who answers the phone and is very very rude. im trying to find my medication and they look up and says .... its not my job to chase ur medication up... its called customer care there is always somthing every time i put in for my meds i hate the pharmacy and will moving pharmacies
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