Well Plymouth - Torridge Way
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2.0 
3 Reviews Well Plymouth - Torridge Way 53 Torridge Way, Plymouth Devon, PL3 6JG Phone : Web :https://www.well.co.uk.. Email :nhspharmacy.plymouth.wel. EPS : Available Status : Closed
Well Plymouth - Torridge Way is a pharmacy near Devon and provides a list of NHS and Non NHS services listed below if available. The pharmacy has 3 reviews with a rating of 2 out of 5.
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Patient Reviews
Well Plymouth - Torridge Way
 | By: | Disgusted Plymouth |
| Dec 14 2017 | ||
After many incidents of late or missing prescriptions I was told ''find another chemist'' I complained to head office and for a time things improved. Now back to form with prescriptions missing and no one answering the telephone. My GP surgery tried to phone them also and got no reply, apparently this is the norm. Reply from Well Plymouth - Torridge Way Wed, 27 Dec 2017 13:52:11 Z Thank you for your message detailing your experience while visiting our Well Plymouth - Torridge Way. I would like to apologize for any inconvenience that may have been caused and thank you for bringing this to our attention and providing us with the opportunity to put this right. Please be assured that customer service is of paramount importance to us and we welcome all feedback, to ensure we are delivering an expert and professional service and are providing the best possible experience to our customers, and to enable us to take action where required. I will speak to the Branch Manager regarding the concerns you have raised. Following this conversation, we will be able to identify the root cause of these issues and will be implement necessary changes to improve their service. Thank you again for taking the time to contact us and I once again offer my sincere apologies. Please do not hesitate to contact the Superintendent’s Team by emailing yourexperience@well.co.uk. Kind regards, Well Pharmacy Superintendent's Team | ||||||
Well Plymouth - Torridge Way
| By: | Anonymous |
| Nov 2 2017 | ||
This has to be one of the worst pharmacies I've ever used. They never have my prescription ready even after a week of it sitting on the online system. The whole idea of the online prescription service was that it was supposed to be ready for you to pick up a few days later. Most of the time mine hasn't even been downloaded off the computer! Reply from Well Plymouth - Torridge Way Thu, 02 Nov 2017 14:38:04 Z Thank you for your message detailing your experience while visiting our Well Plymouth - Torridge Way. I would like to apologize for any inconvenience that may have been caused and thank you for bringing this to our attention and providing us with the opportunity to put this right. Please be assured that customer service is of paramount importance to us and we welcome all feedback, to ensure we are delivering an expert and professional service and are providing the best possible experience to our customers, and to enable us to take action where required. I will speak to the Branch Manager regarding the concerns you have raised. Following this conversation, we will be able to identify the root cause of these issues and will be implement necessary changes to improve their service. Thank you again for taking the time to contact us and I once again offer my sincere apologies. Please do not hesitate to contact the Superintendent’s Team by emailing yourexperience@well.co.uk. Kind regards, Well Pharmacy Superintendent's Team | ||||||
Well Plymouth - Torridge Way
| By: | Fred Perry |
| Aug 18 2017 | ||
My wife and I have had the same experience of items not available to fulfil the requirement set out on our prescription's. Although we are told the items would be available the next day, in the busyness of life there has been times when we have not picked up the item. May I suggest that a telephone call be made as a reminder to customers that their outstanding items are available to pick up? I know that records of customers are on the pharmacy computer. I hope the review I have written is constructive and not a complaint against the staff. Reply from Well Plymouth - Torridge Way Tue, 22 Aug 2017 10:06:46 +0100 Dear Fred Thank you for your message detailing your experience while visiting our Well Plymouth Pharmacy in Torridge. I would like to apologize for any inconvenience that may have been caused and thank you for bringing this to our attention and providing us with the opportunity to put this right. I will speak to the branch manager regarding your concerns that you have raised suggesting a phone call to customers when outstanding items are ready to be picked up. Please be assured that customer service is of paramount importance to us and we welcome all feedback, to ensure we are delivering an expert and professional service and are providing the best possible experience to our customers, and to enable us to take action where required. Should you have any further concerns please do not hesitate to contact the Superintendent’s Team by emailing yourexperience@well.co.uk. Kind regards, Well Pharmacy Superintendent's Team | ||||||
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