They never seem to be around to answer the phone so one can check before making a journey to collect medications ….my experience of Lloyds elsewhere over some 6 years has been better but maybe they have a bit of a monopoly now and are getting complacent? …..I’m considering other options.

The customer service staff are extremely rude. It is the third time that one of the staff has been rude to me. Last time I went in to collect a prescription the woman asked a colleague ‘what is that doing there?’ And gestured at me. Todays visit myself and another customer were ignored for ten minutes while two members of staff restocked the almost empty shelves with tiny baskets containing at most four items each. The same woman was rude and dismissive of me. I don’t know this woman and have never had a run in with her. I go to Lloyds as smiley and pleasant as I can be. It seems likely that this woman is ‘going through something’ probably the majority of the customers who are collecting their prescriptions are too. Absolutely terrible service!

My disabled father is meant to have his meds delivered but they don't even phone him anymore to ask what he needs.and doesn't get his delivery.(he pays for delivery).when he tries to contact them ,they don't answer or when they do he is rudely told they are busy and to call back NXt week..shocking service and a complete neglect of the elderly .discusting behaviour