Not acceptable waiting time for a prescription that should have been waiting to be picked up. Was asked, when I was told it had not been made up yet, if I wanted to come back again for it but I advised I had come straight from work to pick it up. Got an apology for the wait after waiting 35 minutes. Had to wait another 15 minutes. Made to feel a nuisance. Not a good experience.

Serious customer service training needed. No eye contact from staff, ignored ever growing queue and preferred non stop chatter behind the scenes. If they could work and talk at the same time it would make peoples lives a lot easier. Failing that, they could simply do their job.