Unfortunately my experience has been consistently stressful and poor to terrible . Constant chasing up of prescriptions and unreliable or complete lack of notification, at times leading to delay in taking essential medication. Extreme difficulty in getting telephone response. Lack of empathy and interest most often displayed makes everything all the worse, with no customer centred focus and care for the great majority of the time. Dismissive and brusque. Seemingly uncaring.

Constantly late with monthly medication deliveries, almost always needed reminding that deadlines for delivery of meds approaching rapidly. More often than not, left for days without vital med like blood thinners, latest, eight days and counting. Constantly blaming the surgery who today assured me that incorrect boxes had been ticked, hence no vital med prescribed or delivered. It’s almost impossible to get hold of by phone, either told staff too busy to take calls or cut off while waiting for someone to answer. I told them a week ago that I had broken my arm so couldn’t drive to collect, yet they placed my meds in 24 hour dispenser, thus ensuring I waited three extra days for my meds to be delivered, minus the vital blood thinners. Totally disappointed and unimpressed, perhaps concentrate more on regular patients than money making sidelines.