I had an MRI scan booked for a weekend. I arrived at an empty hospital having been given no details of where to go. I was then told nobody was doing scans that day. Luckily a kind staff member managed to work out where I needed to go and I did indeed get the scan. I was told the results would be sent in 2/3 weeks which I thought was a particularly long time for private treatment. It is now coming up to six weeks and I have heard nothing. I’ve tried calling but I never get an answer. I don’t have private medical insurance so have had to pay nearly £600 out of my own pocket which has turned out to be for a substandard service. I should not still be waiting and having to chase my own results.

Ive trying to obtain a copy of my consultation notes, plus book another appointment, but nobody is answering emails or the booking enquiry system.

After being diagnosed with a shoulder tumour in early 2022 I have had a year of chasing this dreadful hospital with little or no treatment to date. The consultant and his staff were amazing, but the admin and hospital departments appear to completely ignore what’s been agreed, that’s if you can get hold of them, and do whatever they want, as a private BUPA patient this hospital falls woefully short. My advice would be go elsewhere this private hospital should be ashamed of themselves, I feel completely let down and have instead been left in dreadful pain for over a year, you’ve been warned