Absolutely appalling service after a hip operation. Complete Mismanagement from the start, no admission procedures were followed and I was forgotten in my room for four hours and then rushed to surgery in minutes, as the nursing staf had not followed their own procedures. Hardly ideal prior to major surgery and not helpful to reduce stress prior to a major procedure. The actual operation went well and both Consultant and Anaethetist did their job well. The nursing care was unbelievably poor on all counts. Staff was constantly rushed off their feet, understaffed, rude and incompetent. I was told that I should not mobilise without help, but staff took 20 to 30 mins to respond to the call bell at all times of the day. The hospital has no A/C, this lead to temperatures of over 40 degress Celsius in my room. Staff told me verbally it was 'too hot to work in my room' Imagine how I felt, being unable to move and being in that room 24/7 ??? A seriously overweight nurse would not empty my Catheter bag as quote 'she could not reach that low to the floor' The only kind words I heard during my entire stay was from a hospital orderly and a porter who both took time to listen and advised me to complain immediately.

Had consultation nearly 3 weeks ago and still no consultant’s report forthcoming, despite repeated chases emails and texts. Appalling service. They are very quick to take your cash but then cannot be bothered to provide a decent service. Very disappointed and will still to the NHS in future.