Rang to get help as I had damaged my tooth whilst eating and was in pain suspecting I had broken my tooth. I was informed I could not be helped and there was nobody there to help me, there was only one dentist and he is fully booked all next week, I did get an apology for this though, I was told to ring the NHS emergency line for which they were not sure where they are based and did not offer a phone number. Having sought out the number called the line to find out they cannot help me as I am registered at a dentist, and that the practise has an obligation to help me and book me in within 24hrs as I am under their care?? I then rang back again and stayed on hold for 8 minutes before realising they were not going to talk to me, so instead left a message on the voice mail. Whilst trying to seek help elsewhere I get a text telling me I am booked in for Monday 16.45, not much help with my situation. In the end I ended up at Spalding hospital where the duty dentist and assistant were amazing, a fantastic dentist. I get that it was Friday afternoon and it is not great timing but guess what, it wasn't for me either! It turned out my tooth had cracked pretty much in half and was flexing causing the pain. Half my tooth has now been removed and I am now on (hopefully) the road to recovery. I found the lack of help and fob off from this practice utterly disgusting and I am very much left without words as I was at the point I was told I'm on my own! Think twice about this practice as it feels like you are a problem.
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