I arrived 15 minutes early for my 11am appointment. I was later told they were running 20 minutes late. At 11.55 I asked what was going on and was told I'd still have to wait at least another 15 minutes, which would have been 1hr and 10 minutes after my appointment. I had to leave due to work commitments. The staff lied to me about waiting times and I had to leave. They laughingly offered me another appointment. I told them I wouldn't be back.