SUTHERGREY HOUSE MEDICAL CENTRE |
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2.3 
56 Reviews SUTHERGREY HOUSE MEDICAL CENTRE 37A St Johns Road, Watford, Hertfordshire, WD17 1LS Phone : Web :http://www.suthergrey.com.. Email :. EPS : Available .... CQC : 
Status : Open
SUTHERGREY HOUSE MEDICAL CENTRE is a GP Practice in Watford and provides a list of services listed below if available. This GP practice has 56 reviews with a rating of 2.3 out of 5 and a CQC rating of Good. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how SUTHERGREY HOUSE MEDICAL CENTRE is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 1,162 individuals have been screened out of a possible 1,760 eligible people.A total of 66% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 246 people to hit the required 80% screening target. | 1,162 |
| Cervical Screening Ages 50 to 64 | 614 individuals have been screened out of a possible 817 eligible people.A total of 75.2% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 40 people to hit the required 80% screening target. | 614 |
| Overall number of GP appointments | 2,989 Number of appointments in Aug 2023 from a practice list size of 9,536 patients | 2,989 |
| Face to face appointments | 2,177 Face to Face appointments in Aug 2023 which is 72.8% of the total number of appointments. | 2,177 |
| Home Visits | 0 Home Visits in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Telephone appointments | 808 Telephone appointments in Aug 2023 which is 27% of the total number of appointments. | 808 |
| Unknown appointments | 4 Unknown appointments in Aug 2023 which is 0.1% of the total number of appointments. | 4 |
| Video call appointments | 0 Video call appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Anonymous |
| Mar 26 2021 | ||
If I didn't have so many health conditions I would have changed surgeries a long time ago. Some of the receptionists are extremely rude, and that's if they even get back to you as so many times I've been completely ignored. Dr Patel is fantastic, but trying to get an appointment with her is practically impossible. Very disappointed. | ||||||
 | By: | Anonymous |
| Oct 1 2019 | ||
I had a poor experience of getting an appointment on the phone as I had to wait a long time for an answer but once I was through the receptionist was helpful and courteous.
The doctor I saw was lovely and reassured me. She didn't rush me and listened to all my concerns. The doctor said the online booking was much easier but I couldn't access the surgery when I logged on. | ||||||
| By: | Anonymous |
| Sep 16 2019 | ||
Do not recommend!
Getting past the rude and unhelpful reception staff, either on the phone or onsite at this practice is difficult in the extreme. It's almost as if the receptionsists pride themselves on being inflexible and by demonstration of a COMPLETE LACK OF patient concern or empathy. When I've turned up to try to get an emergency appointment I have often been asked what my medical problem is, in front of a line of other waiting people, as if they don't realise that announcing one's confidential medical history in front of other people could be embarrassing. Is this intended as some form of bureaucratic triage, as though the receptionist is in any way qualified to judge that your condition is serious enough to warrant a 5-minute slot with a doctor?!
The appointment system has always been bad but it progressively getting worse and worse. I can only think this is due to the surgery taking on too many patients, and subsequent mismanagement.
I haven't seen my own ACTUAL doctor for about 4 years as every time I have been able to secure an appointment, it's with somebody else or some locum.
The new nha online appointment booking system does not appear to work for this surgery: did they 'opt out' of the system or something? | ||||||
