Vine House Health Centre |
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3.3 
29 Reviews Vine House Health Centre 87-89 High Street, Abbots Langley, Hertfordshire, WD5 0AJ Phone : Web :http://www.vinehouse.org.. Email :confidential.vinehouse. EPS : Available Status : Open
Vine House Health Centre is a GP Practice in Abbots Langley and provides a list of services listed below if available. This GP practice has 28 reviews with a rating of 3.3 out of 5. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Vine House Health Centre is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 1,292 individuals have been screened out of a possible 1,697 eligible people.A total of 76.1% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 66 people to hit the required 80% screening target. | 1,292 |
| Cervical Screening Ages 50 to 64 | 880 individuals have been screened out of a possible 1,126 eligible people.A total of 78.2% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 21 people to hit the required 80% screening target. | 880 |
| Overall number of GP appointments | 6,086 Number of appointments in Aug 2023 from a practice list size of 11,316 patients | 6,086 |
| Face to face appointments | 5,534 Face to Face appointments in Aug 2023 which is 90.9% of the total number of appointments. | 5,534 |
| Home Visits | 0 Home Visits in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Telephone appointments | 389 Telephone appointments in Aug 2023 which is 6.4% of the total number of appointments. | 389 |
| Unknown appointments | 163 Unknown appointments in Aug 2023 which is 2.7% of the total number of appointments. | 163 |
| Video call appointments | 0 Video call appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Anonymous |
| Mar 22 2023 | ||
Great disappointment and frustration with the service I have received at your practice. My recent experiences with your receptionists have been extremely unpleasant and unprofessional. On multiple occasions, I have had to wait for over 30 minutes to get through to the reception, only to be met with unhelpful and rude staff members who seem disinterested in assisting me with my healthcare needs. Furthermore, I have had the experience of your receptionists faking that they can't hear me on the phone and then promptly hanging up, which is unacceptable and concerning. As a patient, I rely on access to quality healthcare services and respectful communication from the staff members at your practice. Unfortunately, my experiences have fallen far short of these expectations, and I am left feeling frustrated and worried about the quality of care that I am receiving. I believe it is essential that healthcare providers offer quality care and professional communication to their patients, and I feel that this is currently lacking in your practice. I urge you to address these issues and take action to improve the level of service that you provide. | ||||||
| By: | Anonymous |
| Jul 12 2021 | ||
I've been poised on the phone for the last 2 weeks ( and again 6 weeks previously for the same reason ) every morning at 07:59 to get a telephone consultation without success.By the time the phone is free from being engaged all appointments are gone and so begins cycle. My ONLY gripe is the appointment policy not the medical attention or the reception staff who are all great. Limited to only being able to book 2 WORKING days ahead is just not working for patients it causes people to simply give up and not bother - the implication being matters going undiagnosed. Why can't you book a week ahead instead of 2 days ahead it will help working patients who can't be on the phone hanging daily from work !!??? Apart from that great surgery. | ||||||
 | By: | Vine H |
| Nov 16 2018 | ||
I called for an appointment early on Monday morning and got through to the automated service. The clear automated instructions quickly found me an appointment for the same day.
I arrived for my appointment and checked in online.
I then saw the GP (on time) who gave clear advice and emailed me further supportive information.
He recommended a flu jab so I booked an appointment at reception. The receptionist was friendly and quickly found me an appointment for later in the week.
I arrived for my flu jab appointment which was again on time. The HCP was very friendly and explained everything she was doing, including any symptoms I might get afterwards. I was in and out of the appointment within a couple of minutes.
Excellent service - efficient, thorough, friendly, professional. | ||||||
