Green Lane, Goodmayes Medical Practice |
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2.4 
48 Reviews Green Lane, Goodmayes Medical Practice 595 Green Lane, Goodmayes, Ilford, Essex, IG3 9RN Phone : Web :http://www.goodmayesmedica.. Email :redccg.goodmayesmedica. EPS : Available .... CQC : 
Status :
Green Lane, Goodmayes Medical Practice is a GP Practice in Ilford and provides a list of services listed below if available. This GP practice has 47 reviews with a rating of 2.4 out of 5 and a CQC rating of Good. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Green Lane, Goodmayes Medical Practice is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 637 individuals have been screened out of a possible 1,157 eligible people.A total of 55.1% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 289 people to hit the required 80% screening target. | 637 |
| Cervical Screening Ages 50 to 64 | 322 individuals have been screened out of a possible 428 eligible people.A total of 75.2% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 21 people to hit the required 80% screening target. | 322 |
| Overall number of GP appointments | 2,232 Number of appointments in Aug 2023 from a practice list size of 6,402 patients | 2,232 |
| Face to face appointments | 1,341 Face to Face appointments in Aug 2023 which is 60.1% of the total number of appointments. | 1,341 |
| Home Visits | 0 Home Visits in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Telephone appointments | 889 Telephone appointments in Aug 2023 which is 39.8% of the total number of appointments. | 889 |
| Unknown appointments | 2 Unknown appointments in Aug 2023 which is 0.1% of the total number of appointments. | 2 |
| Video call appointments | 0 Video call appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Anonymous |
| Jul 19 2019 | ||
The reception staff has no manners to speak to customers, they make you feel as they are giving you a big favour which you don't deserve by answering your phone call.spoke to the lady for emergency appointment and told her i have some personal issue whih i can only discuss which my doctor.to which the answer was, i can't give you any appointment without telling me. I said i have some personal issuewhich i dont wana share with you and only the doctor to which i was replied, you can go somewhere else if you want such privacy,and you are not the only patient here,and the phone was hungup. | ||||||
| By: | Green L |
| Jul 18 2019 | ||
Tgey have bever got any appointments availavle , the staff is always rude on phone and tell you no Appointments even if you are the first one to call in the mornimg .even if you get one by any chance, and you get there the staff is horribly rude ,will make you wait for no reason and will get angry on simple questions , Reply from Green Lane, Goodmayes Medical Practice Tue, 23 Jul 2019 12:45:42 +0100 Thank you for your comments. We apolgise if you feel our staff was rude and that you had to wait a long time on the telephone. Early mornings are the busiest time and staff are having to deal with patients requesting appointments both on the telephone and at the front desk. We do have available urgent appointments for mornings and afternoons but the practice policy is for these appoimtments to be triaged to ensure that they are used appropriately i.e. for urgent reasons. | ||||||
| By: | Anonymous |
| Mar 27 2019 | ||
Reception staff are absolutely rude and abrupt, have no manner in how to speak to their customers. I called to book emergency appointment to be told all appointments have gone, they repeatedly asked what was wrong with me. Spoke to lady who shouted at me and got into an aggressive argument as i told her not to shout at me. I asked to speak to manager who also dismissed the fact her staff shouted and was also abrupt.
Staff have no care or sympathy for patients very rude and argumentative and do not understand how to compose customer services.
Your staff need to go on CS courses, if you cant conduct in a professional manner with your patients you shouldn't be first point of contact or represent the NHS. | ||||||
