The Ridgeway Surgery

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  • Provider Information
  • The Ridgeway Surgery is a GP Practice in London and provides a list of services listed below if available. This GP practice has 47 reviews with a rating of 2.8 out of 5 and a CQC rating of Good.

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  • Provider Services
  • Learning disability health check
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  •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how The Ridgeway Surgery is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 49697 individuals have been screened out of a possible 1,002 eligible people.

    A total of 69.6% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 105 people to hit the required 80% screening target.
    697
    Cervical Screening Ages 50 to 64591 individuals have been screened out of a possible 737 eligible people.

    A total of 80.2% of possible patients have been screened which is above the required mimimum standard.
    591
    Overall number of GP appointments2,510 Number of appointments in Aug 2023 from a practice list size of 6,733 patients2,510
    Face to face appointments1,274 Face to Face appointments in Aug 2023 which is 50.8% of the total number of appointments.1,274
    Home Visits0 Home Visits in Aug 2023 which is 0% of the total number of appointments.0
    Telephone appointments1,236 Telephone appointments in Aug 2023 which is 49.2% of the total number of appointments.1,236
    Unknown appointments0 Unknown appointments in Aug 2023 which is 0% of the total number of appointments.0
    Video call appointments0 Video call appointments in Aug 2023 which is 0% of the total number of appointments.0


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  • Patient Ratings

    Excellent
    10

    Good
    4

    Ok
    11

    Poor
    12

    Terrible
    10

  •  Patient Reviews

    The Ridgeway Surgery
    Review SourceBy:Jean g
    Rating:..Star Rating
    Oct 28 2021

    My husband 84 years of age, called in at the surgery today to try and get an appointment. Having had a heart attack and stents put in ,recently has been suffering chest pains. He told reception that he expected it was probably muscular and his red spray( under the tongue) had helped. All he wanted was a appointment for a quick check up and reassurance. He was instead just told to go to A@E. Surely this is out of order and wrong? Not at all helpful. Explanation please?

    The Ridgeway Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    May 20 2019

    What has happened to this surgery ? It used to be very easy to get information, appointments or even just be able to speak to someone. Now nobody answers the phones, it is unfriendly and u can never ever just get an appointment. U have to call back or go online I just want to be able to get an appointment please. I am considering finding another doctor after being with ridgeway surgery for 35 years.
    Original Comment Report...

    Reply from The Ridgeway Surgery
    Fri, 30 Aug 2019 11:49:03 +0100

    Thank you for your feedback, we are sorry to hear of the difficulty you have had in booking an appointment, your comments have been shared with the practice staff including the doctors. We endeavour to accommodate our patients in a timely manner and have on the day emergency appointments available. Additionally there are now some routine appointments which become available on a daily basis. In any situation where a GP feels a same day appointment is clinically necessary patients are accommodated as extras. In addition telephone advice can also be sought. We pride ourselves on our GP access and apologise that you feel that you have had difficulties on this occasion. Please see below a few links for you to access online appointments https://www.ilovemygp.com/ https://www.nhs.uk/apps-library/nhs-app/ https://www.patientaccess.com (password and pin needed from reception) www.mygp.io/app (Mobile phone app)

    The Ridgeway Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Apr 24 2019

    I have recently found the service at this GP practice to be appalling. I have been kept waiting for more than 40mins many times. After being told to come for an emergency appointment being in bed most of the week, I waited more than 40 minutes in the waiting room at 6.00pm. I saw the GP walk past the waiting room door a couple of times but ignored the fact that I was still waiting to see them. When I dare ask - did you forget me? She replied I have other work to do not just seeing patients in a very curt and rude manner. When someone is feeling ill it does not take much to show some compassion.
    Original Comment Report...

    Reply from The Ridgeway Surgery
    Fri, 30 Aug 2019 12:17:00 +0100

    We are very sorry that you had a negative experience at the practice. Your comments have been noted. Please contact the surgery to speak with the Practice Manager if you wish to discuss further.

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    The Ridgeway Surgery

    GP Practice in Chingford

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