Grayshott Surgery |
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Grayshott Surgery is a GP Practice in Hindhead and provides a list of services listed below if available. This GP practice has 12 reviews with a rating of 3.4 out of 5 and a CQC rating of Requires improvement. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Grayshott Surgery is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 1,112 individuals have been screened out of a possible 1,569 eligible people.A total of 70.9% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 144 people to hit the required 80% screening target. | 1,112 |
| Cervical Screening Ages 50 to 64 | 1,037 individuals have been screened out of a possible 1,366 eligible people.A total of 75.9% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 56 people to hit the required 80% screening target. | 1,037 |
| Overall number of GP appointments | 4,620 Number of appointments in Aug 2023 from a practice list size of 12,356 patients | 4,620 |
| Face to face appointments | 4,466 Face to Face appointments in Aug 2023 which is 96.7% of the total number of appointments. | 4,466 |
| Home Visits | 145 Home Visits in Aug 2023 which is 3.1% of the total number of appointments. | 145 |
| Telephone appointments | 9 Telephone appointments in Aug 2023 which is 0.2% of the total number of appointments. | 9 |
| Unknown appointments | 0 Unknown appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Video call appointments | 0 Video call appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Anonymous |
| Sep 22 2019 | ||
This surgery has the most lovely and competent doctors who really listen to you and make sure that you get the best care possible. And the nurses are fantastic too. Unfortunately, it is totally let down by receptionists who at best just don't want to help you and at worst are rude to you. It is nearly impossible to get an appointment, as it is based on a call in on the day system, with only a few appointments able to be pre-booked. What's worse, if you call in the morning and all the morning appointments are gone, you then have to call back after 2pm to get an afternoon appointment... You call then and all those appointments are gone too (or you forget to call because life happens and you are busy in the afternoon). It's a ridiculous system. They are very bad at doing prescription refill requests. We had one sent by the pharmacy which they wrote for us and kept there for pick-up instead of sending it back to the pharmacy who requested it.... Another time I called because a prescription refill hadn't arrived at the pharmacy and was over 10 days late and I had not one, but two members of staff condescendingly explain to me that prescriptions sent by post take 3-5 days... They wouldn't listen when I said I knew they took longer but that it was 10 days late and then they finally checked and I was right, it had been too long and it must have been lost in the post (or never sent at all). It's not nice being treated like an idiot when you are in the right and they are in the wrong... indeed, why treat the patient like an idiot anyway? It's not like I was being out of order or anything, as I am always polite in my requests. Even if a patient is wrong about something, they could be kindly listened to and gently explained what the situation was. Another time the instructions for writing the prescription were clearly not communicated to the doctor, and I had to return to the surgery to get it re-written 3 times because the pharmacy kept rejecting it. Another plus, to not simply complain here, is the waiting room is quite nice and we enjoy the children's books there. | ||||||
| By: | Anonymous |
| Jun 15 2019 | ||
I have visited this surgery many times for both myself and my children. The reception staff are always helpful and polite and do their best to find an appropriate appointment time. I would thoroughly recommend Grayshott for service and professionalism. | ||||||
| By: | Anonymous |
| Jun 13 2019 | ||
Have been with the surgery for 14 years since moving into the area. During this time I have seen many of the nurses and several of the doctors when my own GP hasn't been available. I have always been treated with courtesy and respect and as a valued patient. If a solution hasn't been found, the next step has always been discussed with me and I have been involved every step of the way and been kept informed. The reception staff are generally very helpful and accommodating. The Practice Manager and her Deputy are extremely helpfl and go the extra mile to resolve any issues. I would thoroughly recommend this surgery for anyone searching for a practice in this area. | ||||||
