Friends Road Medical Practice

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    star rating
    3.3
    38 Reviews
    Friends Road Medical Practice
     49-51 Friends Road,
     Croydon,
     Surrey, CR0 1ED
    Phone :
    Web :http://www.frmp.org.uk..

    Email :.

    EPS : Available
    .... CQC : CQC Rating

    Status :
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  • Provider Information
  • Friends Road Medical Practice is a GP Practice in Croydon and provides a list of services listed below if available. This GP practice has 33 reviews with a rating of 3.3 out of 5 and a CQC rating of Good.

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  • Provider Services
  • Asthma Clinic
  • Child health and development
  • COPD clinic with spirometry
  • Learning disability health check
  • Minor surgery (removal of moles,skin lesions)
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  •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Friends Road Medical Practice is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 491,058 individuals have been screened out of a possible 1,648 eligible people.

    A total of 64.2% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 261 people to hit the required 80% screening target.
    1,058
    Cervical Screening Ages 50 to 64420 individuals have been screened out of a possible 644 eligible people.

    A total of 65.2% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 96 people to hit the required 80% screening target.
    420
    Overall number of GP appointments2,637 Number of appointments in Aug 2023 from a practice list size of 7,655 patients2,637
    Face to face appointments1,122 Face to Face appointments in Aug 2023 which is 42.5% of the total number of appointments.1,122
    Home Visits139 Home Visits in Aug 2023 which is 5.3% of the total number of appointments.139
    Telephone appointments1,376 Telephone appointments in Aug 2023 which is 52.2% of the total number of appointments.1,376
    Unknown appointments0 Unknown appointments in Aug 2023 which is 0% of the total number of appointments.0
    Video call appointments0 Video call appointments in Aug 2023 which is 0% of the total number of appointments.0


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  • Patient Ratings

    Excellent
    8

    Good
    11

    Ok
    10

    Poor
    4

    Terrible
    5

  •  Patient Reviews

    Friends Road Medical Practice
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Jul 20 2022

    Rating with no comment

    Friends Road Medical Practice
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Sep 2 2019

    Sept 2019, The last time I tried to book an appointment there was a four week wait. There is no triage to give available appointments to patients who really need them. I waited four weeks to be seen and was then too ill to attend. I have sadly lost all confidence in this practice, I don't think it is safe to leave people waiting so long.
    Original Comment Report...

    Reply from Friends Road Medical Practice
    Thu, 05 Sep 2019 18:07:27 +0100

    Dear Anonymous, I am really sorry that you had to wait up to four weeks for an appointment, which I appreciate is a long time. I do however; feel that it is important to say that generally patients would only have to wait this long if they were insisting on seeing a specific named GP, particularly if it is a GP that only works part time and/or if the GP is on leave. If you are prepared to see any of our GPs then the wait time is significantly shorter. You mention that there is no triage service available; however this is not the case. It might be helpful for you to know that because of the significant increase in demand for appointments we introduced a GP triaging service a number of years ago. This means that for patients who request to be seen on the same day or within the next couple of days, they will be offered a telephone call from a GP who will assess their need and make an appointment if this is required. Not all patients necessarily need to be seen in the practice and may therefore be offered a telephone consultation. Given your comments, I am surprised that you were not offered this option. I would like to assure you that for the majority of our patients the GP triaging service works well and I am sorry that this was not the case for you. I am also sorry to read that you feel that you have lost confidence in the practice and again I can only apologise and say that if you feel that it would be helpful to discuss this further then please contact the practice, mentioning your NHS Choices comment and ask to speak to me or Mary Mitchell, Operations Manager. Once again, please accept my sincere apologies. Kind regards Karen Northwood Managing Partner

    Friends Road Medical Practice
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Jun 3 2019

    I have needed to use the surgery twice in the last year as a new croydon resident. I am a younger female patient and I had to get my first Smear test, and also get a contraceptive implant removed. During both appointments the nurse and doctor were exceptionally kind and caring, making huge efforts to ease my discomfort at the situations. The reception staff dealt with my appointments swiftly and efficiently. I was able to access a new contraception of my choice in the same appointment as having the implant removed, which was not something that the specific contraceptive clinic at Croydon hospital were able to do, and so I am hugely impressed with the surgery as this gave me a feeling of being in control of my treatment and being able to make my own decisions about my care. This is my best experience of a GP surgery in London having moved around for the past 8 years and trying multiple surgeries.
    Original Comment Report...

    Reply from Friends Road Medical Practice
    Fri, 07 Jun 2019 13:22:09 +0100

    Thank you for taking the time to provide such positive feedback about your experiences of both the clinical Team and the Receptionists. It is always our aim to provide the best service we can with an emphasis on being kind and caring, so when we receive such comments as these it is a real boost to the Team. Your comments will be shared with the doctors, nurses and receptionists and on behalf of them I would like to send you our sincere thanks. Kind regards Karen Northwood Managing Partner

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    Friends Road Medical Practice, 49-51 Friends Road, Croydon, CR0 1ED

    GP Practice in Croydon

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