Westbourne Medical Centre |
|
3.1 
53 Reviews Westbourne Medical Centre Milburn Road, Bournemouth, Dorset, BH4 9HJ Phone : Web :http://www.westbournemedic.. Email :. EPS : Available .... CQC : 
Status : Open
Westbourne Medical Centre is a GP Practice in Bournemouth and provides a list of services listed below if available. This GP practice has 49 reviews with a rating of 3.1 out of 5 and a CQC rating of Good. |
| Provider Services | ||||
| ||||
| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Westbourne Medical Centre is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 2,341 individuals have been screened out of a possible 3,498 eligible people.A total of 66.9% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 458 people to hit the required 80% screening target. | 2,341 |
| Cervical Screening Ages 50 to 64 | 1,186 individuals have been screened out of a possible 1,638 eligible people.A total of 72.4% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 125 people to hit the required 80% screening target. | 1,186 |
| Overall number of GP appointments | 10,640 Number of appointments in Aug 2023 from a practice list size of 20,308 patients | 10,640 |
| Face to face appointments | 7,012 Face to Face appointments in Aug 2023 which is 65.9% of the total number of appointments. | 7,012 |
| Home Visits | 31 Home Visits in Aug 2023 which is 0.3% of the total number of appointments. | 31 |
| Telephone appointments | 3,219 Telephone appointments in Aug 2023 which is 30.3% of the total number of appointments. | 3,219 |
| Unknown appointments | 378 Unknown appointments in Aug 2023 which is 3.6% of the total number of appointments. | 378 |
| Video call appointments | 0 Video call appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
| ||||||||||||
Patient Reviews
 | By: | Westbourne M |
| Jul 8 2019 | ||
My mother rang the surgery today asking about her prescription kindly, my mum has an accent so the receptionist started talking loud and very rude! There was no need for it, I overheard the conversation and asked my mother “ who’s speaking to you like that” then the receptionist changed her tone but was still very rude and instead of ASKING for name, address d.o.b etc... she ORDERED her? “NAME” then my mother gave her name “ ADDRESS” then my mum gave her address, so rude so disrespectful there was no respect at all! Earlier today when my mum rang for the prescription the receptionist said “ I don’t think you need the tablets the doctors are going to do tests” so my mothers been having these tablets for the past 2 months when she didn’t even need them? Then when she called later they said “ yeah you do need them” If the receptionist was not rude today I would have never brought this up! I had issues with this surgery so I left and changed my doctor where I am actually getting treatment for my problems. I feel as now it’s time for my mother to change her doctors too which I’m not happy about as this surgery is so far the easiest to get through to and get an appointment straight away. I am very very disappointed with the service, I can write on forever with the things that have happened here but I’ll just leave it as that. Severely disappointed and do wish for an apology. Reply from Westbourne Medical Centre Mon, 22 Jul 2019 13:37:46 +0100 Dear Patient, I was very sorry to learn about your comments regarding the disappointing experience your mother had when dealing with our receptionist on the phone. Please accept my sincere apologies for the poor service that have been provided. I would be very keen to investigate the matters further and listen to the phone call you are referring to, however, since you have posted your comments anonymously, I don’t have enough details to start the investigation. Should you wish this incident to be investigated further, please email us on patient.contact@nhs.net with further details. Yours sincerely, Anna Szyfner Practice Operations Manager | ||||||
| By: | Anonymous |
| Feb 14 2019 | ||
I have visited with my own GP several times over the last 12 months and on each and
every occasion I have found him to be extremely helpful, courteous and sympathetic with
my problems. He readily puts me at my ease and gives the indication that he has time
for me. I would readily recommend him to other potential patients. | ||||||
| By: | Westbourne M |
| Jul 15 2019 | ||
I Have been with this practice for many years and I have watched it grow and improve. I have the up most respect for my GP who treats me with respect and makes me relaxed and confident being in his care . The appointment system is very well run meaning an urgent appointment is always available within a reasonable time. Reply from Westbourne Medical Centre Wed, 17 Jul 2019 07:41:36 +0100 Dear John, Thank you very much for your well-meaning feedback in regards to the service we offer at Westbourne Medical Centre. We will make sure that your kind words are shared with the whole team. The Surgery strives for excellent and feedback like yours is really appreciated. Once again, many thanks for taking the time to share your thoughts with us. | ||||||
