Shelly Manor Holdenhurst Medical Centre |
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2.9 
33 Reviews Shelly Manor Holdenhurst Medical Centre Beechwood Avenue, Bournemouth, Dorset, BH5 1LX Phone : Web :http://www.shelleymanorsur.. Email :shelleymanor@dorset.nh. EPS : Available .... CQC : 
Status : Closed
Shelly Manor Holdenhurst Medical Centre is a GP Practice in Bournemouth and provides a list of services listed below if available. This GP practice has 32 reviews with a rating of 2.9 out of 5 and a CQC rating of Good. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Shelly Manor Holdenhurst Medical Centre is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 3,190 individuals have been screened out of a possible 5,053 eligible people.A total of 63.1% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 853 people to hit the required 80% screening target. | 3,190 |
| Cervical Screening Ages 50 to 64 | 1,184 individuals have been screened out of a possible 1,732 eligible people.A total of 68.4% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 202 people to hit the required 80% screening target. | 1,184 |
| Overall number of GP appointments | 7,210 Number of appointments in Aug 2023 from a practice list size of 25,885 patients | 7,210 |
| Face to face appointments | 6,571 Face to Face appointments in Aug 2023 which is 91.1% of the total number of appointments. | 6,571 |
| Home Visits | 0 Home Visits in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Telephone appointments | 576 Telephone appointments in Aug 2023 which is 8% of the total number of appointments. | 576 |
| Unknown appointments | 63 Unknown appointments in Aug 2023 which is 0.9% of the total number of appointments. | 63 |
| Video call appointments | 0 Video call appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Anonymous |
| Sep 24 2019 | ||
Before the merger of the 2 practices this was a great doctors surgery. However now it has deteriorated to st best poor. The staff and doctors do their best in the circumstances.
Trying to get an appointment is a nightmare. Just getting through to get an appointment is tedious in the extreme, 45 minutes on hold the last time. I actually drove to the surgery and booked the appointment over the counter before the phone was answered.!
The merger as far as patients go has just ruined our surgery. I get the feeling that the whole place is overwhelmed to the point of collapse. They say not to book an appointment unless urgent, but if you want a simple query answered, they won't do by phone and you have to book an appointment!? Seems very odd.
Time for a change unfortunately. | ||||||
| By: | Anonymous |
| Jun 11 2019 | ||
Like most women I dread the letter coming through the post to say you are due for a smear test. I rang the surgery to book on several occasions, every time I rang I chose my option and waited and waited and eventually gave up. I chose I time which I knew the phone lines weren’t at their busiest but still waiting at least 5-10 minutes on each occasion. I tried again a couple of days later and was only waiting 2 minutes when I got through to a receptionist who was lovely and offered me a selection of times and dates available. The appointments were for that week or the following Monday so not long which was perfect. I arrived on time for my appointment and was seen on time which was brilliant. I can’t stress enough how lovely and talkative the nurse was. Made me feel at complete ease from the minute she called me in, took some of my details, blood pressure,weight etc, explained what was going to happen etc. The smear was uncomfortable which they always are but she continued to talk and made me feel relaxed as possible the whole way through. She then remembered me from my previous appointment a few months ago and asked if everything was okay or changed since, made sure my pill check was in date and also discussed other methods of contraception which was very helpful. Just wanted to say a massive thank you as it was a completely different experience to my last smear test. Absolutely lovely lady! | ||||||
| By: | Anonymous |
| Apr 3 2019 | ||
When you can get an appointment you get a good service. Unfortunately trying to get an appointment is almost impossible. I've been trying for 5 weeks and I'm still unable to get an appointment for another 2 weeks. | ||||||
