The Banks And Bearwood Medical Centre

Awful cruel reception staff

There is a lot of gas lighting and whispered comments coming from reception and standoffish drs acting like you are there just to get attention. not every time but often. If you mention it they just deny it. And say you are just stressed or something.

I have been with this surgery since I was a teenager (30+years) and I am sorry to say that the service is at an all-time low. It feels very clear that they have been plagued by staff issues and poorly managed changes in recent years, which has been very evident in the way that the surgery interacts with its patients. I have spoken to a number of friends and relatives who are with the same practice and no one has anything positive to say about the logistics of the surgery. Most of the doctors are very pleasant, when and if you can get an appointment. Typically you will have to ring several times to get an answer, only to be told that there are no appointments at all. You will then have to explain your condition or ailment to one of the secretaries, who apparently are now all trained triage nurses. Hardly ideal if your condition is of a personal nature or something that might be embarrassing to explain, knowing you will have to explain it again to the next person you speak to... and the next.... which you will as you are asked to call back and repeat yourself every morning at 8 am to see if they have any appointments. Ironically, the last two occasions I have managed to get to see a doctor, the waiting room was virtually empty and some of the doctors' rooms were empty... no wonder they don't have any appointments and the reception staff are stressed!
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