Family Medical Services |
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4.3 
7 Reviews Family Medical Services 36 Parkstone Road, Poole, Dorset, BH15 2PG Phone : Web :http://www.doctornewman.co.. Email :. EPS : Available Status : Closed
Family Medical Services is a GP Practice in Poole and provides a list of services listed below if available. This GP practice has 6 reviews with a rating of 4.3 out of 5. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Family Medical Services is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 598 individuals have been screened out of a possible 844 eligible people.A total of 70.9% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 78 people to hit the required 80% screening target. | 598 |
| Cervical Screening Ages 50 to 64 | 364 individuals have been screened out of a possible 478 eligible people.A total of 76.2% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 19 people to hit the required 80% screening target. | 364 |
| Overall number of GP appointments | 1,946 Number of appointments in Aug 2023 from a practice list size of 5,084 patients | 1,946 |
| Face to face appointments | 1,515 Face to Face appointments in Aug 2023 which is 77.9% of the total number of appointments. | 1,515 |
| Home Visits | 25 Home Visits in Aug 2023 which is 1.3% of the total number of appointments. | 25 |
| Telephone appointments | 178 Telephone appointments in Aug 2023 which is 9.1% of the total number of appointments. | 178 |
| Unknown appointments | 46 Unknown appointments in Aug 2023 which is 2.4% of the total number of appointments. | 46 |
| Video call appointments | 182 Video call appointments in Aug 2023 which is 9.4% of the total number of appointments. | 182 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Anonymous |
| Jan 12 2019 | ||
I would just like to say that having been a patient for several years l would highly recommend this surgery over the past two years l have had cause to visit or call the surgery on several occasions due to my health condition and every time I have been treated with the upmost respect , the kindness and the caring nature of the reception staff and the doctors have made the journey I have been on easier to bear they treat you like you matter and that means a lot so l would just like thank them keep up the excellent work | ||||||
| By: | Family M |
| Jan 10 2019 | ||
I love the Doctors at this surgery but not the current receptions. Most of them have an attitude problem, where they make you feel that you are not welcome at all if you have issues and dare to call them.
When we joined the surgery the situation was great and never seen that helpful staff.
2 weeks ago they suggested that I am not allowed to order medication over the phone, however all repeat prescription has written notes, to call the surgery and order a new prescription by phone after 11 am.
This week I need urgent help with my old ill mum, where the main Gp Kindly visited us.
The prescription had an error on it, so the Pharmacist told me, to ask the surgery to correct the paperwork. My mum needed this medication immediately but taken me nearly the whole day to get it due to the reception at surgery.
They kept saying that I have to take the prescription to another pharmacy. I told them that I cant do this, because the item on it is not correct, so I can go to any pharmacy, it will not be available, as the item does not exist.
They kept saying that I am wrong and I should go to other pharmacies ( bare in mind, I had triplets at home and a mum who couldn't walk or move).
They said they will look into this and call me back.
I asked them at 2.50pm again to call me, and just before 5 I called again, but none of them knew anything.
The 3 rd receptionist put me on hold for over 20 minutes then said, "opps I am sorry, I didn't know you are still waiting". They left me waiting as they forgotten about me on the line. I had 3 kids and a sick mother at home, where the Gp came out, but the full experience was actually a joke.
Finally my husband had to leave work, travel in to pick up a new prescription, and then we got the medication for my mum after 6pm, from the same Pharmacy.
The problem is that seems like they do not care, they apologise, but they have zero interest to help or resolve anything. I am not interested in fake apologies, sorry.
They are more interested in discussing their diet needs, what diet they will go on, and just sitting around. Last time patient was waiting while they were discussing this. Why is the arrogant attitude, I feel ashamed that I dare to turn up and bother them with a. question, while the Gps are fantastic! Such a shame on the surgery.
I think reception should be more helpful and at least call back if it was promised, especially in emergency.
I was thankful that the doctor could come out however the whole help was ruined by the staff at surgery, who has a cant be bothered attitude.
I left a 5 star review before, and I have other and better things to do then this review, but I am really angry how they treated me, my mum and didn't care I had 3 kids and a sick mum at home and never called back | ||||||
| By: | Anonymous |
| Sep 26 2018 | ||
Both medical and admin staff in this surgery really work hard to deliver best care for the patients. I've been always treated in the best way possible. | ||||||
