Tower House Surgery |
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2.9 
35 Reviews Tower House Surgery 169 West Wycombe Road, High Wycombe, Buckinghamshire, HP12 3AF Phone : Web :http://www.towerhousesurge.. Email :. EPS : Available .... CQC : 
Status :
Tower House Surgery is a GP Practice in High Wycombe and provides a list of services listed below if available. This GP practice has 35 reviews with a rating of 2.9 out of 5 and a CQC rating of Good. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Tower House Surgery is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 1,127 individuals have been screened out of a possible 2,008 eligible people.A total of 56.1% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 480 people to hit the required 80% screening target. | 1,127 |
| Cervical Screening Ages 50 to 64 | 518 individuals have been screened out of a possible 791 eligible people.A total of 65.5% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 115 people to hit the required 80% screening target. | 518 |
| Overall number of GP appointments | 3,840 Number of appointments in Aug 2023 from a practice list size of 10,398 patients | 3,840 |
| Face to face appointments | 2,360 Face to Face appointments in Aug 2023 which is 61.5% of the total number of appointments. | 2,360 |
| Home Visits | 52 Home Visits in Aug 2023 which is 1.4% of the total number of appointments. | 52 |
| Telephone appointments | 603 Telephone appointments in Aug 2023 which is 15.7% of the total number of appointments. | 603 |
| Unknown appointments | 7 Unknown appointments in Aug 2023 which is 0.2% of the total number of appointments. | 7 |
| Video call appointments | 818 Video call appointments in Aug 2023 which is 21.3% of the total number of appointments. | 818 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Anonymous |
| Jun 1 2021 | ||
I have been with this surgery for many years but I find the reception staff are very very rude and talk to patients including myself disgustingly.They have such a bad tone and do there best to make you feel terrible and they try to get you to argue with them.Ever since the door has been locked because of covid they have got 100 times worse .They are the most unhelpful and rude people i have ever delbt with | ||||||
 | By: | Anonymous |
| Jul 23 2019 | ||
The staff are rude and do not care about their patients. There seems to be no confidentiality with the staff. Some of the doctors there are ovely and friendly but others seem to not care and want you out the door. The wait times are appalling and I've never waited less than half an hour. | ||||||
| By: | Anonymous |
| Jul 4 2019 | ||
It is almost impossible to get throw to make same day appointment. In couple of occasions, I waited till I got to number 1 in the queue from number 10 or over within about 10 minutes, then my call never got picked up for another 10 minutes or so. Call again, waited more time, then they tell me no more appointments. I insisted to talk to the surgery manager to report the fault of the phone system and demand a follow up. NEVER happened!!! plus initially they didn't believe me that i called sharp on time and accused me being rude to them. In fact, in this 4 years that i have joined the practice which I have visited frequently with my young babies, I have only seen a couple nice and friendly receptionists and most of time, they are quite rude to patients. However, once you are lucky enough to get an appointment, the doctors/nurses are great! They are friendly. | ||||||
