Marcham Rd Family Health Centre

It has deteriorated a lot of late. Rude admin staff . Phone always engaged. Before when you ring you are automatically put on a queue which was good but now, one tried many time ringing even after 9am. Always on engaged tone. What’s the point when you can’t even get an appointment or talk to medical staff when you need them?

I truly cannot express how much I loathe this practice--solely based on the reception, pharmacy and admin teams. I've been with the practice for 15 years and while the doctors are generally good (and the midwives based there are amazing!), the admin team, including the manager, seem hellbent on making patient lives as difficult as possible. I've had repeated problems with prescription requests for required daily medication that has reached comic proportions now. Current example: At four months pregnant, the practice could not supply a required daily medication that I take due to having had cancer as a young person. Rather than let me know that they had supply issues, I had to come into the practice a week later to discover this... and all other local pharmacies were having the same supply issues. It happened to coincide with the Queen's funeral weekend and in the end, I was without my medication for six days and feeling wretched and worried as a result. 111 doctors insisted that I ask for a three-month prescription of this medication in the future given that I have now had supply issues with this medication four times since Brexit. Marcham Road refuses to prescribe more than one month at a time despite this ongoing supply debacle and request of 111 doctors because it is 'their policy'. Funny enough, without me saying anything, a trainee midwife in Wantage asked where my GP practice was based and when I said 'Marcham Road', she literally shuttered and said, 'Ooh. They really aren't the nicest there, are they'? I laughed and told her that she made me feel so much better because it meant that it wasn't just me (which is obvious based on all the other reviews here anyway). Adding insult to injury, making an appointment here is often difficult and I just cannot understand how this practice even remotely functions. As my regular GP has retired, despite being in the middle of a pregnancy, I am now trying to switch practices as I can no longer stand the negativity and frequent problem-making attitude of the administration, pharmacy and reception teams (with the exception of Anita, who is truly lovely). There is just a constant dark cloud over this practice and I dread every time I have to interact with them. Shame--deep shame--on this practice. Truly.