Ide Lane Surgery

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  • Provider Information
  • Ide Lane Surgery is a GP Practice in Exeter and provides a list of services listed below if available. This GP practice has 9 reviews with a rating of 3 out of 5 and a CQC rating of Good.

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  • Provider Services
  • Learning disability health check
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  •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Ide Lane Surgery is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 49960 individuals have been screened out of a possible 1,242 eligible people.

    A total of 77.3% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 34 people to hit the required 80% screening target.
    960
    Cervical Screening Ages 50 to 64639 individuals have been screened out of a possible 799 eligible people.

    A total of 80% of possible patients have been screened which is above the required mimimum standard.
    639
    Overall number of GP appointments4,260 Number of appointments in Aug 2023 from a practice list size of 8,233 patients4,260
    Face to face appointments2,291 Face to Face appointments in Aug 2023 which is 53.8% of the total number of appointments.2,291
    Home Visits75 Home Visits in Aug 2023 which is 1.8% of the total number of appointments.75
    Telephone appointments1,627 Telephone appointments in Aug 2023 which is 38.2% of the total number of appointments.1,627
    Unknown appointments267 Unknown appointments in Aug 2023 which is 6.3% of the total number of appointments.267
    Video call appointments0 Video call appointments in Aug 2023 which is 0% of the total number of appointments.0


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  • Patient Ratings

    Excellent
    3

    Good
     

    Ok
    3

    Poor
    2

    Terrible
    2

  •  Patient Reviews

    Ide Lane Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Mar 3 2019

    I have nothing but praise for each and everyone of the staff, I am always treaded with respect and dignity. My GP is amazing he is so patient with me,as are others that I have had to see at the practise when not able to see my own GP I cannot say anything negative about the practice as a whole or the staff, so well done each and everyone of you. You all do an amazing job THANK YOU ??
    Original Comment Report...

    Ide Lane Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Feb 8 2019

    what can I say it use to be a very good surgery it has gone down hill seems they don’t know what they doing. Can’t get a repeat prescription right have to keep phoning 4 weeks wait to see your doctor. Think it’s time to change surgery only 2 partners now use to be 5 what dose that tell you going down quick
    Original Comment Report...

    Reply from Ide Lane Surgery
    Thu, 21 Feb 2019 09:31:07 Z

    Dear Patient - We are very sorry to hear that you have experienced problems in getting your prescription and you have had to wait 4 weeks to see your doctor. If you have an urgent medical need we do provide a service whereby you can ring the practice and you will be seen either on the day or receive a telephone call from one of the doctors. As all feedback and responses are anonymous we are unable to comment specifically on your case here. However, we do take your feedback seriously and would welcome the opportunity to deal with the issues you have raised directly as there may be learning points for us all. If you have not already done so please feel free to get in touch with our practice manager or her deputy who will be able to explore this in more detail with you.

    Ide Lane Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Oct 16 2018

    i'm 22 years of age. Constant stomach and chest pain. i have to beg to get tests done because i'm always being sent out with a prescription that doesn't help at all. I have doctors appointments booked, i book emergency ones because im in agony and they cancel my other appointments without my knowledge or consent. i dont feel like im being treated as an individual. i have made comments to the surgery with no feedback. im really poorly and i havent been getting any helpful treatment. i am very dissapointed in this surgery as ive been more than patient. i think its time to go to another doctors surgery
    Original Comment Report...

    Reply from Ide Lane Surgery
    Mon, 26 Nov 2018 14:35:51 Z

    Dear Patient - We are very sorry to hear that you are dissatisfied with the care you have received. As all feedback and responses are anonymous we are unable to comment specifically on your case here. However, we do take your feedback seriously and would like the opportunity to deal with it directly as there may be learning points for us all. If you have not already done so please do get in touch with our practice manager or her deputy who will be able to explore this in more detail with you.

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    Ide Lane Surgery

    GP Practice in Exeter

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