Pickering Medical Practice

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  • Provider Information
  • Pickering Medical Practice is a GP Practice in Pickering and provides a list of services listed below if available. This GP practice has 6 reviews with a rating of 3 out of 5 and a CQC rating of Good.

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  • Provider Services
  • Asthma Clinic
  • COPD clinic with spirometry
  • Diabetes Clinic providing insulin initiation
  • Learning disability health check
  • Long-Acting Reversible Contraception (LARC - eg IUD or implant)
  • Smoking cessation clinic
  • Travel health with yellow fever
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  •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Pickering Medical Practice is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 49953 individuals have been screened out of a possible 1,299 eligible people.

    A total of 73.4% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 87 people to hit the required 80% screening target.
    953
    Cervical Screening Ages 50 to 64966 individuals have been screened out of a possible 1,179 eligible people.

    A total of 81.9% of possible patients have been screened which is above the required mimimum standard.
    966
    Overall number of GP appointments6,969 Number of appointments in Aug 2023 from a practice list size of 10,960 patients6,969
    Face to face appointments4,844 Face to Face appointments in Aug 2023 which is 69.5% of the total number of appointments.4,844
    Home Visits0 Home Visits in Aug 2023 which is 0% of the total number of appointments.0
    Telephone appointments1,892 Telephone appointments in Aug 2023 which is 27.1% of the total number of appointments.1,892
    Unknown appointments233 Unknown appointments in Aug 2023 which is 3.3% of the total number of appointments.233
    Video call appointments0 Video call appointments in Aug 2023 which is 0% of the total number of appointments.0


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  • Patient Ratings

    Excellent
    1

    Good
    1

    Ok
    1

    Poor
    3

    Terrible
     

  •  Patient Reviews

    Pickering Medical Practice
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Aug 22 2019

    I am new to this surgery and have visited a lot lately as I have just had a baby, the surgery is nice and the doctors and nurses have been great but I am really shocked by how rude the reception staff are. Firstly I visited to make my first midwife appointment but was sent away and told to come back when I was 10 weeks pregnant, after waiting until I was 8 weeks pregnant and felt that I should have seen a midwife by then for the tests that are needed to be done I returned to the surgery to question this, to which I was told there are no midwife appointments available for 6 weeks, I was shocked and could not understand why I had been sent away 2 weeks earlier! un able to make me an appointment soon enough they gave me the number of the Malton Midwifery ward and told me to call them myself to make an appointment, I called the ward and was then given a talking down from the midwife saying I should have been seen by now and tests should have been done! they managed to squeeze me in that weekend for an appointment. Further more on a number of occasions I have waited by the desk to make an appointment just to be ignored by the receptionist in front of me, I am aware that they are busy but it does not take any time to just say "I will be with you in a minute" after waiting a good few minutes and for the receptionist not even to look up from her computer screen I have given up and left! My mother has also just joined this practice and was also greeted by the same rude receptionist, who was not helpful and made her feel like a nuisance.
    Original Comment Report...

    Reply from Pickering Medical Practice
    Fri, 20 Sep 2019 08:59:24 +0100

    We are very sorry that the person who posted these comments had such an unsatisfactory experience. We invite them to please get in touch with us.

    Pickering Medical Practice
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Feb 1 2019

    Called up this morning to order a prescription, a lady asked for my address I was trying to find my address as I have a short term memory and she appeared to be very moody and miserable wish I said something to her. I feel that they should be more understanding and be more cheerful Imade me feel very disappointed and something should be done about it.
    Original Comment Report...

    Reply from Pickering Medical Practice
    Wed, 06 Feb 2019 11:21:49 Z

    We are sorry that you were unhappy with your telephone call to the Practice. If you let us have your details, we will be pleased to investigate the matter.

    Pickering Medical Practice
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Apr 10 2018

    Regarding ongoing issues (not one off problems) why can I not get an appointment to see the same Doctor in less than several weeks, even speaking to a medical person seems to take at least two weeks for a phone call. This results in having to relate complex histories to often an unknown and unfamiliar Doctor. This situation does not provide the NHS personal healthcare service expected by the community. This leads to much unnecessary distress and frustration and gives to depressing feeling that patients are involved in an uncaring bureaucracy.
    Original Comment Report...

    Reply from Pickering Medical Practice
    Wed, 29 Aug 2018 10:28:24 +0100

    Pickering Medical Practice reviews the availability of appointments on a weekly basis. With demand increasing we were aware that average wait times for routine appointments with a named GP had risen to 3 weeks in the first quarter of this year. As a consequence, we worked hard to change our work patterns enabling us to reduce the average wait time to 8 days in July. Due to the holiday season, this wait time increased in August but we expect it to improve again in September. We recognise that excessive waiting times for routine appointments are frustrating and cause distress for patients, and will endeavour to further reduce them.

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    Pickering Medical Practice

    GP Practice in Pickering

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