Wenlock Terrace Surgery

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  • Provider Information
  • Wenlock Terrace Surgery is a GP Practice in York and provides a list of services listed below if available. This GP practice has 19 reviews with a rating of 2.3 out of 5.

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  • Provider Services
  • Travel health with yellow fever
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  •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Wenlock Terrace Surgery is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 491,043 individuals have been screened out of a possible 3,948 eligible people.

    A total of 26.4% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 2,116 people to hit the required 80% screening target.
    1,043
    Cervical Screening Ages 50 to 64407 individuals have been screened out of a possible 544 eligible people.

    A total of 74.8% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 29 people to hit the required 80% screening target.
    407
    Overall number of GP appointments4,124 Number of appointments in Aug 2023 from a practice list size of 19,838 patients4,124
    Face to face appointments3,749 Face to Face appointments in Aug 2023 which is 90.9% of the total number of appointments.3,749
    Home Visits0 Home Visits in Aug 2023 which is 0% of the total number of appointments.0
    Telephone appointments288 Telephone appointments in Aug 2023 which is 7% of the total number of appointments.288
    Unknown appointments87 Unknown appointments in Aug 2023 which is 2.1% of the total number of appointments.87
    Video call appointments0 Video call appointments in Aug 2023 which is 0% of the total number of appointments.0


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  • Patient Ratings

    Excellent
    1

    Good
    3

    Ok
    4

    Poor
    4

    Terrible
    7

  •  Patient Reviews

    Wenlock Terrace Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Mar 24 2022

    Takes forever to get through on phone, then receptionist uncaring and dismissive and my concerns ignored, can't have an appointment either by phone or in person for several weeks despite needing continuing medication and mental health support. The staff at the reception don't care, are dismissive and patronising. I shall change practices because they make you feel worthless at every interaction you have with them

    Wenlock Terrace Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Sep 21 2019

    Impossible to contact them!, I was told that i was fine and wouldn't need a specialist referral twice, only to push for one and receive a very serious life-changing long-term diagnosis. I have never seen the same doctor twice, so have to re-explain everything each time. When my diagnosis came I was so shocked and unprepared as no GP had talked be through any possible outcomes, I required counselling. last year was the toughest of my life - made worse my this surgery. I was also refused the morning after pill, a couple years ago when in a lot of distress by a secretary- something a doctor said later should never have happened!
    Original Comment Report...

    Wenlock Terrace Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Apr 18 2019

    It is really difficult to make an appointment. Appointments are only made available in two week blocks at a time and I have called on more than one occasion to be told that there are simply no appointments at all. The system is better than before when the surgery relied solely on the e-consultation form online, but it still has a long way to go. Pitiful service to patients.
    Original Comment Report...

    Reply from Wenlock Terrace Surgery
    Mon, 10 Jun 2019 19:15:00 +0100

    Apologies for the delayed reply. Thank you for taking the time to provide us feedback. We are glad to hear our service has improved, and we appreciate that there is still room for improvement. We are always looking for ways to further improve our access system, and you are welcome to forward any suggestions to admin.unityhealth@nhs.net

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    Wenlock Terrace Surgery

    GP Practice in York

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