Elvington Medical Practice

The focus is clearly no longer on patients. Their latest move is to prevent/discourage prescription reordering on the telephone. Witness their blanket text message on 23 Aug 22 (& the slightly softer follow up the following day, I suspect after a backlash). Some patients do not have or do not use the internet or simply can't physically get to the surgery. As to post, have you seen the cost of a letter - and this assumes the patient is able to write. I can see that this change may reduce costs but it's ironic that all appointments at this practice are now initially by phone. Getting to actually see a doctor is nigh on impossible. Whoever approved this decision and it's communication to the patients of this practice has no idea of the stress & isolation it will cause, particularly to the elderly, without family support who are unable to visit the practice to hand in their represcription requests. They should rethink this approach and return to providing a service to their patients - not scaring them or making life difficult for them.

I’m horrified that in a moment of panic and concern for my son, who had passed out on the grass outside the surgery no one was willing to help me, despite trained medical practitioners being in the building. I’m told to ring 111, I was frightened and upset the receptionist couldn’t have cared less. I tried to phone later, the introduction message is about the abuse you receive and you’re there to help us! no one answered even though I was first in-line.