Thornton Medical Centre

In complete desperation I did an online eform asking for help. I explained how low, desperate, trapped, alone, scared, depressed and had suicidal thoughts, after my autisitc daughter had cut herself again over 50 times on her arm and leg...im so desperate for help and I do everything I can to help her, but I'm not an expert, and have cried out for years to drs, schools, CAMHS for help..she sees and hears things and they tell me its her autism telling her to hurt and kill herself when she's anxious! No it's not..my daughter is suffering and struggling and so am I! Yesterday she found some scissors only she knew were there (everything else is hidden) and slashed her arm and leg..and at the weekend my partner who has brain tumour and secondary bone cancer took an over dose (he's in unbearable pain)..so can you imagine how helpless and useless I felt? I submitted the eform for help..I talked to Shannon and she basically told me that if I was really suicidal then she would need to call the police and social services..and she told me I was just 'fed up' I said I wasn't fed up I was scared..she prescribed me pills for depression and sent me links to First Response and online counselling...I looked at my notes after...no mention of my daughters self harm, just about me struggling with her Autism (which I don't) and that I was angry and hung up...I hung up because she was so dismissive, lacked any understanding snd told me off for telling the dr how I felt that I was upset and felt even more alone and scared. ..I feel like no one cares...shes done so much harm now, I feel unsupported no where to turn and not listened to...she spoke to me like I was wasting her time, just awful. I will never allow her near me or my daughters again.

I rang to make an appointment wish to speak to a doctor it's hard enough to talk to a doctor never mind a receptionist can't get appointment the belief amongst the local community is that this a money making enterprise that no longer cares about its patients or even knows who they are.