Cook Lane Surgery

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    star rating
    3.4
    8 Reviews
    Cook Lane Surgery
     Cook Lane,
     Heckmondwike,
     West Yorkshire, WF16 9JG
    Phone :
    Web :..

    Email :.

    EPS : Available
    Status : Open
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  • Provider Information
  • Cook Lane Surgery is a GP Practice in Heckmondwike and provides a list of services listed below if available. This GP practice has 8 reviews with a rating of 3.4 out of 5.

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  • Provider Services
  • Asthma Clinic
  • Child health and development
  • Learning disability health check
  • Minor surgery (removal of moles,skin lesions)
  • Phlebotomy
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  •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Cook Lane Surgery is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 49316 individuals have been screened out of a possible 498 eligible people.

    A total of 63.5% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 83 people to hit the required 80% screening target.
    316
    Cervical Screening Ages 50 to 64152 individuals have been screened out of a possible 204 eligible people.

    A total of 74.5% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 12 people to hit the required 80% screening target.
    152
    Overall number of GP appointments2,159 Number of appointments in Aug 2023 from a practice list size of 3,009 patients2,159
    Face to face appointments1,281 Face to Face appointments in Aug 2023 which is 59.3% of the total number of appointments.1,281
    Home Visits0 Home Visits in Aug 2023 which is 0% of the total number of appointments.0
    Telephone appointments826 Telephone appointments in Aug 2023 which is 38.3% of the total number of appointments.826
    Unknown appointments23 Unknown appointments in Aug 2023 which is 1.1% of the total number of appointments.23
    Video call appointments29 Video call appointments in Aug 2023 which is 1.3% of the total number of appointments.29


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  • Patient Ratings

    Excellent
    4

    Good
     

    Ok
    1

    Poor
    1

    Terrible
    2

  •  Patient Reviews

    Cook Lane Surgery
    Review SourceBy:Catherine A
    Rating:..Star Rating
    Jan 3 2022

    Excellent friendly service all round. Been with the same surgery 20+ years

    Cook Lane Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    May 22 2019

    Once you get an appointment the doctors and the service they provide is excellent. The problem comes with the admin staff and those supporting the medical staff. Time after time I have problems getting repeat prescriptions from this practice. They either just don't do them, do them wrong or just don't follow their own procedures. When I arrive at my local pharmacy to collect I often cross my fingers and have to hope for the best. Their little errors and lack of attention to detail have huge implications for patients like myself. I just have no faith in their abilities and have lost all trust and respect for the admin staff there. It really does need looking into as other surgeries seem to be able to get these most simple things right.
    Original Comment Report...

    Reply from Cook Lane Surgery
    Wed, 29 May 2019 12:24:32 +0100

    Dear Anonymous, Thank you for taking the time to post a comment regarding your recent experience. We take all our comments seriously and hope to rectify any negative ones. Unfortunately at this present time, because you have chosen to be anonymous I cannot investigate the matter. Please feel free to ring the surgery on 01924 402073 and ask for myself, if you wish your comments to be investigated and dealt with. Thank you. Melanie Lockwood

    Cook Lane Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Jul 5 2018

    Fantastic staff lovely Surgery been with them for 10 yrs no complaints.
    Original Comment Report...

    Reply from Cook Lane Surgery
    Fri, 06 Jul 2018 11:55:21 +0100

    Thank you for your lovely comments. It is great to hear we offer a friendly, approachable service. We strive to be a good service for all our patients. I have passed on your comments to all members of the team and they are delighted to hear such positivity. Thank you. Regards Melanie Lockwood Manager

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    Cook Lane Surgery

    GP Practice in Heckmondwike

    Compare GP practices near Heckmondwike