Chet Valley Medical Practice |
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3.2 
9 Reviews Chet Valley Medical Practice George House, 40-48 George Lane, Loddon, Norwich, Norfolk, NR14 6QH Phone : Web :http://www.loddondoctorssu.. Email :loddon.doctors@nhs.net. EPS : Available .... CQC : 
Status : Open
Chet Valley Medical Practice is a GP Practice in Norwich and provides a list of services listed below if available. This GP practice has 9 reviews with a rating of 3.2 out of 5 and a CQC rating of Requires improvement. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Chet Valley Medical Practice is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 938 individuals have been screened out of a possible 1,158 eligible people.A total of 81% of possible patients have been screened which is above the required mimimum standard. | 938 |
| Cervical Screening Ages 50 to 64 | 795 individuals have been screened out of a possible 956 eligible people.A total of 83.2% of possible patients have been screened which is above the required mimimum standard. | 795 |
| Overall number of GP appointments | 4,648 Number of appointments in Aug 2023 from a practice list size of 9,062 patients | 4,648 |
| Face to face appointments | 2,445 Face to Face appointments in Aug 2023 which is 52.6% of the total number of appointments. | 2,445 |
| Home Visits | 99 Home Visits in Aug 2023 which is 2.1% of the total number of appointments. | 99 |
| Telephone appointments | 2,002 Telephone appointments in Aug 2023 which is 43.1% of the total number of appointments. | 2,002 |
| Unknown appointments | 76 Unknown appointments in Aug 2023 which is 1.6% of the total number of appointments. | 76 |
| Video call appointments | 26 Video call appointments in Aug 2023 which is 0.6% of the total number of appointments. | 26 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | S R |
| Aug 8 2023 | ||
Cant get an appointment. Reception staff unhelpful and rude. New computer system is chaotic, lack of communication. I ended up in hospital with heart failure after they failed to monitor my medication which coursed damaged to my kidneys. When I suddenly went ill I was told I was a old lady and needed to expect to feel under the weather. | ||||||
 | By: | Anonymous |
| Apr 7 2019 | ||
We are exceptionally fortunate in Loddon surgery as we have doctors who genuinely listen to you and involve you in the treatment. I have had nothing but understand and empathy with the visits I have made. It is also a very forward looking Practice with several clinics having been set up to save us having to go to the Norfolk and Norwich hospital. The nurses and office staff are friendly and efficient. The Practice is in the 2% of surgeries throughout the country to achieve outstanding in all five categories looked at by the CQC - that says it all. | ||||||
| By: | Jimmy R |
| Aug 8 2023 | ||
Was rudely treated by the receptionist, and by Dr J. M. The practice has now been rated by the CQC as needing improvement, and I feel that is generous. The management of this practice has become terrible since 2020. The fail to meet the deadlines set by NHS England regarding replying to complaints, in fact I have seen a letter addressed to a relative where they refused to acknowledge any of the items complained about and said they will leave it up to NHS England to sort the complaint out. | ||||||
