York Medical Group, Water Lane |
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3.1 
15 Reviews York Medical Group, Water Lane Water Lane, York, North Yorkshire, YO30 6PS Phone : Web :http://www.yorkmedicalgrou.. Email :. EPS : Available Status : Closed
York Medical Group, Water Lane is a GP Practice in York and provides a list of services listed below if available. This GP practice has 15 reviews with a rating of 3.1 out of 5. |
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Patient Reviews
 | By: | Anonymous |
| Aug 12 2019 | ||
Since becoming part of York Medical Group, this surgery has taken a nosedive. It's absolutely atrocious and I would not recommend that anyone considers registering here. Trying to get an appointment is next to impossible - you need to know in advance when you're going to be ill. It's regularly 3-4 weeks before you can get in to see somebody. If you want a particular GP it's often longer than that or you're told to call back when they have more rotas available. Continuity of care is virtually impossible here. When you do manage to see a doctor, they're very nice, but the waiting time for an appointment is poor. The receptionists are trying to do their best I know but you speak to them and make requests and it doesn't happen. I had an issue with one of my repeat prescriptions and it took me 2 weeks and 5 phone calls to be given false promises and it still wasn't sorted out. You get told they'll look into things and call you back and they don't. They have a new telephone system too which is awful and very confusing. I'm intelligent with a healthcare background and even I had to listen to the options 3 times before I figured out what numbers I needed to press. It's just awful all round. | ||||||
| By: | York M |
| Jan 19 2019 | ||
I am suffering from polymyalgia and need regular blood tests which I usually go to Asda for with a form from you. You rang me and asked me to go for a blood test at the surgery which I did. The nurse who did the blood test didn't know that I had polymyalgia and didn't know what to test for. Consequently I have just had a letter from one of the doctors to tell me that I had not been tested for inflammation, consequently I now need another blood test which I now have the form for and will go to Asda. I was also told that I would have regular phone calls from another doctor. I haven't spoken to this doctor and don't even know if it's a man or a lady. I desperately need an operation on my left shoulder for a torn tendon and can't have the operation until my prednisolone is reduced to 7.5 mg and can't reduce them without a proper blood test. I hope you can understand my frustration and can do something to help me.
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| By: | Anonymous |
| Jan 18 2019 | ||
I joined this surgery 18 months ago when I was extremely ill with complex health problems. At that time I had no trust in NHS doctors whatsoever. Since joining Water Lane the doctors have helped me get diagnoses and treatment, their medical care has been second to none and I have always been treated with respect and kindness.
The patient care co-ordinators have also been fantastic, and when there have been no available appointments they have listened and ensured that I get any help that I needed at that time. They have also helped to ensure that urgent prescriptions get signed and that the doctors are aware of any additional support I've required. Their care and professionalism should be commended.
The key drawback is a general lack of available routine appointments and this is why my review only gives 4 stars. This is a nationwide problem, but ultimately large delays in getting to see a doctor has meant that I have had to endure awful symptoms for a long time - something which is actually avoidable. | ||||||
