Abbots Care Limited (Hertfordshire)

Avoid at all costs. Management and response times to deal with safeguarding issues, along with implementing care assessments, risk assessments and agreeing to contracts in a timely manner is out of the equation. After a raised complaint, I was told communication would be investigated and enhanced. This never happened. If you also have an ounce of knowledge regarding your rights as a service user, and express those views. Either expect them to be ignored when contacting direct, or if you place reviews they will block you or refrain you from speaking out honestly for others to see. They are happy to reply to all the staff though at how first class of a service they deliver. Also, do not believe this. They had my carer in tears of frustration due to how they treated me as a service user. She was the reason I stayed with them so long, but I realised with help of the NHS, CQC, Carer and other professionals that they were gaslighting me into mental health crises. And that I had suffered enough of their psychological and emotional abuse. If you wish to be treated with dignity, respect and to be communicated with, I’d find an alternative care agency.