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- Hospital Information
- The Somerfield Hospital is a care provider near Maidstone and provides a list of NHS procedures with quality scores and reviews available to compare below if available. This provider has 17 reviews with a rating of 4.3 out of 5 and a CQC rating of No Rating.
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Patient Ratings Excellent 14Good 5Ok Poor Terrible 4Patient Reviews
BMI The Somerfield Hospital
By: Anonymous Rating:.. 
Oct 24 2018 I was booked in to have an elective procedure with a gynaecologist. I received a letter telling me my surgery was booked for 5pm on 30th October. 2 weeks later I receive a letter telling me my appointment has been moved to 5pm 25th October. Then on 23rd October I get a call telling me that they don't do surgery at 5pm so they are going to have to cancel it. They said they would call me the next day to rebook. I got a call the next morning and was booked in for Monday 29th at 6.15am. I then get another call an hour later telling me the doctor can't actually do that appointment and rebooking me for the week after! 4 changes, 3 of which were within 24 hours! Every single time, I have had to change work, shuffle meetings and book childcare. This is my first ever operation and I am scared and this is really not helping. After speaking to the clinical director, I get told that some of what I have been told is wrong and that it was down to staff issues! I am just flabbergasted at the treatment I have received and utterly distressed. I really thought that a hospital like The Somerfield would be better organised. I don't know what to believe any more and have lost all faith and confidence in this hospital!
Original Comment Report...Reply from BMI Healthcare
Thu, 25 Oct 2018 09:42:02 +0100
Please accept our sincere apologies for this miscommunication. The elective surgery was postponed from the 25th October 2018 due to an inappropriate theatre start time of 6pm. This is not best practice for day case procedures and for patient safety. Following discussion with the Multidisciplinary team (MDT), on the 23rd October 2018, it was agreed that to follow best practice, this operating list would be postponed to a more appropriate and safe time. On the 24th October 2018, it was agreed with the MDT that the planned surgeries would be rescheduled to the 29th October at 7am. After informing our patients on the 24th October that this list was being rescheduled to the 29th October, due to unforeseen Consultant commitments, the list had to be further rescheduled to the 5th November 2018 at 7am. The patients were later informed of this reschedule one hour later. We fully understand and apologise for the disruption this has caused. Patient safety is the priority for elective surgery and we would not wish to put any patient at risk. We apologise for the inconvenience. The Director of Clinical Services also apologies for the misunderstanding in the reason for the postponement as this was ultimately for patient safety reasons. Processes have been reviewed to ensure theatre list start times are appropriate and safe for all patients.BMI The Somerfield HospitalBy: Marcus B Rating:.. Nov 24 2017 Had a NHS referral for a consultant gynaecologist, was assigned my consultant. Arrived at 16:35 for a 17:00 appointment. Still not seen by 17:20, so enquiries at desk to be told they weren't there yet. At 17:40 we were informed the consultant wouldn’t be coming, because they were on leave...! Profuse apologies from the reception staff - not that it was their fault. But what sort of poor excuse is that - and I was told it wasn’t a rare occurance with consultants doing clinics to top-up their hours. “Actually, the consultant is one of the better ones” I was told. Not much sympathy given I had taken a day’s holiday for the appointment. Offered next available appointment meaning a further 2+ weeks wait. Not great service I’m afraid, Somerfield Hospital.
Original Comment Report...Reply from BMI Healthcare
Tue, 19 Dec 2017 08:06:42 Z
We would like to thank you for taking the time to feedback the service you received at the Somerfield Hospital and apologise for any inconvenience that this has caused. Patient feedback is very important to us and gives us the opportunity to act on any concerns raised and implement changes or improvement strategies to ensure quality of service is delivered at all times. We would like to reassure you that we will be investigating why the clinic was not cancelled and will liaise direct with the Consultant and Secretary to prevent future incidents. We would advise that you contact the Consultants Secretary direct to see if there is any opportunity to bring the appointment forward.BMI The Somerfield HospitalBy: Anonymous Rating:.. 
Jun 30 2017 I attended the Somerfield Hospital in early June for my initial appointment in the foot and ankle clinic. The booking in process was slick and i was seen on time. I was scheduled for an MRI scan where there was a ten day wait for an appointment which i thought was totally unacceptable as a private patient. However, this was brought forward to the next day owing to a cancellation by another patient. On arriving for my admission I was met with a smile. The process was efficient, professional and caring through to the discharge stage later the same day. My room was a little noisy due to being located at the front of the hospital, near one of the main stair wells and on the main corridor, but was spacious and clean. All the staff that I came into contact with were exceptional, from the meet and greet at Reception by the Administration staff right through to the clinical staff on the wards and in the theatre complex. Special thanks to my nurses, the staff in catering and the staff in Theatre. I am so pleased that I chose the Somerfield Hospital for my treatment.
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