Reply from Solent NHS Trust
Mon, 22 May 2017 10:57:25 +0100

We are sorry that you were dissatisfied with your experience of our Podiatry Service. If you would like to contact the PALs team on 0800 013 2319 or email: pals@solent.nhs.uk we will ensure that your concern is reviewed thoroughly.

Very very disappointed with the level of care received at the Orchards. No interaction between staff and patients even though they were normally full staffed (don't get me wrong , that's a good thing) it was hard work tracking staff down for the most basic of request like opening your bedroom door. I felt manipulated, bullied and ignored , no discussion over change of medication and I felt I didn't matter. They focus more on discharging you far too early even with no pressure on beds , and wonder why people end up coming back. Don't get me wrong some of the staff were brilliant and did their upmost , but in the face of so much pressure it made it impossible. During my time I didn't feel safe , again many incidents with staff not being available on the ward which is known to reduce them as being on the ward can act as a deterrent . Patients were also coming across from PICU "allegedly" acute ready when they clearly weren't , obviously a bed issue. Really sad I come under their catchment area as I never want to go back there

Reply from Solent NHS Trust
Mon, 22 May 2017 11:11:52 +0100

We are really sorry that you have had a bad experience on the Orchards. We would like the opportunity to discuss this with you further, to help put things right and make sure that other people don’t go through the same thing. Please contact Pals via 0800 013 2319 or pals@solent.nhs.uk who will be able to make sure that you are put in touch with the right people. Thank you.