I would like to say a very big Thank-You to the doctors and all staff. My friend’s 75-year old grandmother was admitted to the Whipps Cross A&E on 13 October 2023 evening following severe pain in her leg joint which did not recede for over a week. She had difficulty not only walking but she could not sleep because of the pain. The doctor who dealt with our case was extremely helpful from the moment we met him. He sent my friend’s grandmother to get X-ray images to check the condition of her bones. However, this is not the main reason I am writing this very positive review. What happened later was shocking to both me and my friend who came with me. Shortly after the X-ray, my friend’s grandmother started complaining about her condition and we could see it visibly deteriorate quite rapidly. My friend and I got increasingly worried once the doctor and some of his colleagues took my friend’s grandmother to the rescue suite. Her heart rate and blood pressure remained under supervision by the doctor and other staff for another 7-8 hours during which she also had computer tomography (CT). My friend, her family and I very much appreciate (1) the efforts by Whipps Cross A&E staff to keep the situation under control, (2) a very quick reaction to an unexpected emergency completely unrelated to the initial reason we came to A&E, and (3) the kind attitude by all medical staff. My friend, her grandmother and I would like to say a big sincere Thank-You to the doctor who worked on our case and everyone else at the Whipps Cross.