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Patient Ratings | ||||||||||||
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By: | Karen Ferris |
| Oct 9 2023 | |||
I was seen at this hospital in the Ambulatory day case unit for an intravenous infusion of anti-viral medication for the treatment of a Covid infection. The staff went above and beyond what was expected. They were extremely proficient and were offering me a service outside of their normal operating hours. The nurse-in-charge told me that they were opening on a Sunday because they didn’t have enough slots to get me seen Monday - Friday. ( this treatment must be administered within 5 days of a positive covid test). My appointment was 10 o’clock, but I was early. I followed the instructions to come to the staff entrance, was greeted by nurse in charge shown to a private room and my treatment organised. Despite the poor quality of the building, in which this unit is housed (porter cabin smelled of damp) the care I received was exemplary. My nurse was knowledgeable, reassuring, extremely competent. I would not hesitate to highly recommend anyone offered this service to use it. My intravenous cannula was quickly sited by my nurse, and was not painful. The infusion was easy and all was completed in about 40 minutes. The staff kindly allowed me to stay in the room to wait for my lift home. Otherwise I would have had to sit in the rain. Overall, and finally, I should like to commend these staff. I could not praise them more highly. They go above and beyond what is necessary, in order to provide an Outstanding service to the population of Somerset. Thank you very much. |
By: | Anonymous |
| May 8 2023 | |||
For the 3rd time I’ve gone here for emergency help and care and for a 3rd time the site says open but you get there and it’s closed the reception is rude and for a second time I got told can you not read the sign it is closed go to Glastonbury!! Completely rude and quite frankly annoying in an emergency! If you’re closed say so on the site so we don’t waste our time and go straight to Glastonbury and maybe the receptionists can learn some compassion and customer service! |
By: | Anonymous |
| Apr 2 2023 | |||
Attended The Community Hospital this Sunday evening to be greeted by the Receptionist on duty to be told that I could only been seen with an appointment by calling 111 even though the website states that you can turn up and been seen. The receptionist was quite abrupt when I approached her again with more questions as I was left very confused by our first meeting. The whole experience was very upsetting and I came away from there feeling very confused and frustrated and left in tremendous pain as I was unseen and untreated. |
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