I went to the emergency dept after work last Friday as I had a swelling appear on my jaw and cheek the previous evening I phoned my doctor on the Friday morning and they wouldn’t see me as they said it sounded like a dental problem. The pain was terrible all day at work so. I decided to visit the Mendip when I finished I was unsure if they would be able to help but I was desperate and it was the nearly the weekend.I was met by a lady behind the desk and I explained my problem and added I wasn’t sure if they could help,to which she “replied of course we can” please take a seat, I was so relived I waited for probably just over half an hour there was a few few other people in there also then a lovely nurse called me in, I explained everything and she took my blood pressure and pulse she examined my mouth and said I had a abscess on my mouth which explained the heat and the swelling which was happening, she immediately prescribed me a course of penicillin and some cool patches and that was it, I was so grateful to her I couldn’t believe how helpful and understanding they were. I have been taking my medication and now it’s all back to normal that’s to the hospital and it’s lovely nurses, they really are amazing the hospital is lovely and clean and spacious and most importantly welcoming, I wouldn’t hesitate to recommend them to anyone.Excellent service and 100% dedicated staff. Many thanks to you all. X

I wasnt aware of this feedback facility until now, so my comment is a little late. The end piece of my hearing aid became detached and lost in my ear. I cannot speak highly enough of the care I received. I had to wait to be seen for a while, perfectly reasonable. When I was called, the nurse was gentle, kind and dealt with the issue quickly. Thank you to everyone.