Reply from Mid Essex Hospital Services NHS Trust
Thu, 21 Feb 2019 11:40:16 Z

Thank you for taking your time to give us your story. It is greatly appreciated. I am sorry that your son was treated this way. I will ensure that this feedback is passed on to the Blood Test Department in order for them to improve their service particularly when dealing with children. If you would like us to investigate this further please contact PALS & Complaints on 01245 514130 or [public.response@meht.nhs.uk](mailto:public.response@meht.nhs.uk).

Chose Braintree over Broomfield for a final pre-surgery test as it was considered faster, and of course had free parking. We knew there were 2 phlebotomists working, and suspected another had arrived when the numbers seemed to move more quickly. However, there were 32 people ahead of me, so just short of an hour and a half later, we got out of the department, and that was with a few patients not showing. Faster than Broomfield? Unlikely for mid-morning on a Thursday. My phlebotomist was courteous, spoke in a friendly manner and would have been more efficient had I been less mean in letting go of my blood. I hope they got enough. Thank you!