From the quick response of call handlers to paramedics that arrived within 30 minutes to one hour. The call handler gave my husband the instructions very clearly and he remained calm - they had control over the phone to support. The paramedics asked which language the patient spoke - Punjabi we said. It would have really helped to have someone to explain what was happening, fortunately we were able to interpret for them as best as we could. The hospital waiting area was busy but the doctors and nurses, did not make any of us feel that pressure at all. Instead, they asked if we needed any chairs, kept us informed of the situation and the steps they thought were necessary like not having the monitors constantly making noise and making us all more anxious. The staff asked if we needed a drink, they told us all the information in detail. There were no sudden surprises and they were comforting us whilst also giving us the space around the bedside to be able to pray and be close. The private waiting area only had a few chairs and the coffee machines were out of order. The Costa had closed that was in the main entrance. It would have been very greatly appreciated if there were hot drinks available as the hours passed and somewhere it sit at this difficult time. Our family are very grateful for the support and compassion at a very difficult time. The non judgmental attitude of the nurses and doctors meant that our father had all the family at the bedside and a dignified final journey. Albeit very unexpectedly, we were kept informed of the situation and plans of treatment every step of the way. The nurse in Resuscitation area - a special thank you for making the family feel they could spend the few hours at his bedside- a true and genuine care and support at this very difficult moment. The call handler was very reassuring and gave my husband details of f actions and where to find the defibrillator if necessary. The paramedics for explaining the events and actions and any decisions that needed to be made were respected. The doctor that spent time with the whole family, explaining the situation. They were calm and patient as we interpreted for our mother, so she was aware exactly what we knew and could make an informed decision when required. This made the emotional and empathetic journey more manageable by being very caring and professional whilst delivering very difficult information. Thank you from the bottom of our hearts. This experience is unique to this hospital and a credit to the NHS. This does set an clear example and role model behaviour for other hospitals, in my opinion.