Reply from County Durham and Darlington NHS Foundation Trust
Tue, 30 Oct 2018 14:41:04 Z

Thank you for providing feedback on your recent visit. I am very pleased to hear that you had a positive experience and that you are happy with the care you received. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant manager to pass onto the staff on your behalf. I know they will be encouraged by your positive comments. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

Reply from County Durham and Darlington NHS Foundation Trust
Tue, 16 Oct 2018 11:07:10 +0100

Thank you for providing feedback on your recent visit. I am very pleased to hear that you had a positive experience and that you are happy with the care you received. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant manager to pass onto the staff on your behalf. I know they will be encouraged by your positive comments. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

My husband has just come home after 12 days at the Richardson. The quality of care can not be faulted. All staff are professional, respect patients wishes and their dignity and nothing is too much trouble for them. They excelled expectations in keeping me informed and worked in liaison wth the physiotherapists and occupational therapists to ensure all the equipment he needed on discharge was personally delivered to our home. Standards of cleanliness are exceptional and thorough. The meals are very good and patients are able to have lunch together in the dining room rather than sitting in bed with it. Unlike the big hospitals the patients televisions free ( not £25 for 3 days). This makes a big difference for the mainly elderly patients who can ill afford the extortionist prices that Hospedia charge. The bedside telephones are also free for patients to use so they can keep in touch with family. Thank you to the entire staff team who run such an excellent facility.

Reply from County Durham and Darlington NHS Foundation Trust
Mon, 19 Mar 2018 11:21:30 Z

Thank you for providing feedback on your recent visit to the Richardson Hospital. I am very pleased to hear that you had a positive experience and that you are happy with the care you received. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant manager to pass onto the staff on your behalf. I know they will be encouraged by your positive comments. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774