Reply from County Durham and Darlington NHS Foundation Trust
Tue, 24 Jul 2018 15:02:30 +0100

Thank you for providing feedback on your recent visit. I am very pleased to hear that you had a positive experience and that you are happy with the care you received. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant manager to pass onto the staff on your behalf. I know they will be encouraged by your positive comments. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

Reply from County Durham and Darlington NHS Foundation Trust
Mon, 14 May 2018 10:58:03 +0100

Thank you for providing feedback. I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the relevant manager. We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the matron or manager to look into your concerns for you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

Two months ago as joint carer for my Mum who has Alzheimers I contacted the RIACT team in Darlington as I had hit a crisis point in my Mum's care. A representative from the RIACT team came out that same morning and by the end of the day RIACT had put in place an arrangement to provide carers twice a day to help to bed bath and change my bed bound mum until the Continuing Heathcare Assessment took place. I cannot praise the service provided too highly. All the individual carers who have visited my Mum have been professional, reliable and treated my mum with great dignity and affection. I know that the caring community are often criticised so I wanted to pass on my praise and thanks to the RIACT Darlington team. We are very lucky in Darlington to have this facility and service. Their support at a difficult time helped me to keep my Mum at home where she wanted to be. Mum's care has now been passed across to another caring organisation releasing the RIACT team to carry on caring for others in the Darlington area who I am sure will appreciate their support as much as I have. Thank you all again. Regards Jane .