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- Hospital Information
- Clitheroe Community Hospital is a care provider near Chatburn Road and provides a list of NHS procedures with quality scores and reviews available to compare below if available. This provider has 9 reviews with a rating of 4.4 out of 5 and a CQC rating of No Rating.
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Care Provider Location and near by additional services
Patient Ratings Excellent 6Good 1Ok 2Poor Terrible Patient Reviews
Clitheroe Community Hospital
By: Muriel scott Rating:.. 
Feb 15 2019 Reply from East Lancashire Hospitals NHS Trust
Mon, 18 Feb 2019 10:33:50 Z
Thank you for taking the time to tell us about the care and treatment you have received at Clitheroe Community Hospital. We are very proud of our staff and the services we provide but it is always nice when somebody takes the time and effort to write to tell us about their experience. I will ensure that your very kind and most welcome comments are shared with all the staff on the Ribblesdale Ward who will very much appreciate your feedback as they always strive to deliver safe, personal & effective care. If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services. You can either contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk. Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience FacilitatorClitheroe Community HospitalBy: Anonymous Rating:.. 
Dec 12 2018 On the whole, we were satisfied with the care provided to our frail, elderly relative at Clitheroe Community Hospital. It was a significant improvement to being at Blackburn Royal Hospital as many clients benefit from their own private facilities; there is a quiet and relaxed atmosphere and staff genuinely want to help. Her only complaint was the turnover of agency staff, particularly at weekends. On one occasion she asked for assistance and had to wait for up to an hour, which is not very dignified when you need the bathroom. However, any concerns raised with the ward manager were quickly acted upon and permanent nursing staff on her ward were very kind and respectful.
Original Comment Report...Reply from East Lancashire Hospitals NHS Trust
Thu, 13 Dec 2018 14:16:08 Z
Thank you for taking the time to tell us about your relative's recent stay on the Ribblesdale Ward at Clitheroe Community Hospital. It is lovely to hear that you found the care your relative received from the staff on the ward satisfactory and that the ward had a quiet and relaxed atmosphere. However, I am sorry for the length of time your relative had to wait before being taken to the bathroom and that you needed to raise concerns with the ward manager. It is lovely to know that the concerns raised were quickly acted upon. I will ensure this is passed to the staff who will very much appreciate your comments as they always strive to deliver safe, personal & effective care. If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services. You can either contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk. Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience FacilitatorClitheroe Community HospitalBy: Anonymous Rating:.. 
Oct 24 2018 My relative is in the hospital at the moment and as he commented to me: "The staff are always changing.... there in no continuity of care...." One has to explain as an advocate for a patient sometimes. Fine! But when one has to continually do it to people who do not even live In the Ribble Valley, it becomes a very large chore and another burden on a carer. In the last few days I have seen nurses from who knows where; one told me "See you on Saturday". I have not seen her several days later. Then there was a nurse from West, followed by one from South, Yorkshire. Neither knew much about geography. Agency nurses from which private company. And they can make as much in one shift as one bragged as you lot make in a week. Not much confidence for a relative in that.?????????????????????? What a pathetic survey-this mall - allleged community/cottage hospital has few departments and one large ward, plus many overworked - non-Agency - staff!!!!!!!!!!!!!!!
Original Comment Report...Reply from East Lancashire Hospitals NHS Trust
Thu, 25 Oct 2018 11:24:39 +0100
Thank you for taking the time to share your feedback on NHS Choices regarding Clitheroe Community Hospital where your relative is currently an inpatient. We are sorry to learn of your dissatisfaction and will ensure that your feedback is passed to the relevant staff. If you would like to provide us with further information then you can contact the Patient Experience Team at patientexperience@elht.nhs.uk or you can telephone me, Melissa Almond on 01254 734087 Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks again for taking the time to provide your feedback. Kind regards Melissa Almond Senior Patient Experience Facilitator- Write a Review
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