Reply from Norfolk Community Health and Care NHS Trust
Tue, 13 Aug 2019 15:15:49 +0100

Hello Robert Thank you so much for your feedback and for giving a 5 star rating! We are pleased to know that both the administration support and efficiency worked well and that you had a swift response from the Community Nurse to treat and change your leg dressing so that you were able to feel better. We will ensure your feedback is passed on to the teams involved and hope you continue to feel better. Best wishes Christine Little, Patient Experience Lead, Norfolk Community Health and Care NHS Trust

Having been sent an appointment in the post I realised that I would be unable to attend on that date. The letter advised that to rebook I would have to call the number indicated on the letter. This I did only to be held in a queue on two occasions for over twelve minutes. I was also given two other numbers to try by the automated system. One referred me to a Suffolk call centre who said they did not handle Norfolk appointments and the other number said they only dealt with home visits. By this time I was becoming frustrated and being local to the hospital l decided to call in. The receptionist was polite but informed me that they were unable to help as all appointments are dealt with by the number given in the letter. I related all my issues and they very kindly tried to call the number given, only to have to wait and then be given the other two numbers. By this time another member of staff became aware of the situation and said they could resolve the problem there and then. Within five minutes I had a new appointment. Please change to a system that works !!

Mum was in North Walsham Hospital for 3weeks and we got her home which seemed against all odds at the time .All that mattered was to get her well enough to go home.Caring and kind staff got to know Mum giving her the confidence and strength to carry on .Thankyou and Best Wishes To you all for A Very Happy New Year.